The following information is for professionals, volunteers and Councillors who want to support Newcastle residents to secure the foundations for stability - somewhere to live, an income, financial inclusion and employment opportunities.
- Our Approach to Financial Inclusion
- Trigger point conversations -information sheets
- Spectrums of advice
- Consultancy lines and email contacts for professionals
- Referral to benefit and debt advice (for professionals only)
- Benefit bulletins
- Information on homelessness prevention
- Newcastle's Approach to Financial Inclusion 2014 (word, 121kb)
We have developed a range of information sheets for professionals and volunteers to support you to have conversations with residents about money and housing issues. These resources are on the following topics and can be downloaded:
- Benefits April 2016 (pdf, 96kb)
- Debt and money management March 2016 (pdf, 89kb)
- Financial inclusion April 2016 (pdf, 96kb)
- Housing and homelessness prevention October 2015 (pdf, 252kb)
- Employment support February 2016 (pdf, 77kb)
We also have the following information sheet on financial inclusion which is specifically for Newcastle City Council Councillors.
Financial inclusion information for Newcastle City Council Councillors January 2016 (pdf, 118kb)
We have a range of toolkits to give you more in-depth information to support our financial inclusion objectives. These resources are on the following topics and can be downloaded:
- Access to affordable credit April 2016 (pdf, 71kb)
- Access to bank accounts January 2016 (pdf, 91kb)
- Debt March 2016 (pdf, 218kb)
- Illegal money lending April 2016 (pdf, 80kb)
- Employment support February 2016 (pdf, 98kb)
The following guides also provide information for professionals and volunteers that support our financial inclusion objectives:
- Energy advice and information in Newcastle upon Tyne April 2016 (pdf, 247kb)
- Where to get advice in Newcastle (benefits, debt and money support January 2016 (pdf, 211kb)
- Where to get Computer and Internet Access, Training and Support in Newcastle (searchable online map)
We seek to make the best use of the limited face to face specialist advice services in Newcastle by helping other non-specialist services to prevent and respond to financial exclusion and the risk of homelessness. This means moving from signposting to proportionate responses in which all partners can play a role.
To aid us in this process we have developed the following spectrums of advice. These describe three broad tiers or levels of advice and act as a tool to help us to better understand where organisations fit into our provision in Newcastle and what support they need to do this. This support includes the information,consultancy lines and training described on this page.
- Spectrum of advice: Benefits January 2015 (pdf, 109 kb)
- Spectrum of advice: Money management (budgeting and debt) March 2016 (pdf, 206kb)
- Spectrum of advice: Illegal money lending November 2015 (pdf, 27kb)
To see our spectrum of advice for housing and homelessness, visit our Housing advice and homelessness information for professionals page.
We have the following opportunities for you to talk to specialists about housing, welfare rights and debt issues. Please note that - unless indicated otherwise - these numbers are for professionals to use only and are not for residents to use.
- Housing Advice Centre, Monday - Friday - 8.30am -12pm & 1 - 4.30pm
Phone: 0191 277 1711 (professionals and public)
- Welfare Rights Service consultancy, Monday - Friday 10am - 12pm
Phone: 0191 277 2633
- Debt advice consultancy, Monday, Tuesday, Thursday, Fri 9.30 - 11.30am
Phone: 0191 277 1050 (professionals and public)
- Financial inclusion, Monday - Friday
- Supporting Independence Scheme & Gateway, Monday - Friday 10am - 4pm
Phone: 0191 277 1707
Please complete form as fully as possible. For help, ring the appropriate consultancy line above
- Benefit advice referral form (Newcastle Welfare Rights Service) (word, 387kb)
- Debt advice referral form (Money Matters) (pdf, 237kb)
Benefit bulletins keep you up to date with significant benefit changes and news. Please bear in mind that they may be updated to include major changes.
- Universal Credit 'full service' roll out, changes from April 2016 and other important changes March 2016 (pdf, 485kb)
- Spending review, Universal Credit, Personal Independence Payment, carers and work conditionality December 2015 (pdf, 337kb)
- Universal Credit, Personal Independence Payment roll out, Employment and Support Allowance, benefit underclaim, budget announcements and more July 2015 (pdf, 375kb)
- Universal Credit in Newcastle, Employment and Support Allowance and many other changes April 2015 (pdf, 322kb)
- Personal Independence Payment roll out in January 2015 news January 2015 (pdf, 215kb)
- Universal Credit in Newcastle, Personal Independence Payment delays, European Economic migrants,carers and benefits,shared parental leave,pension changes,sanctions, the autumn statement and more December 2014 (pdf, 306kb)
- Longer waiting times for benefit payment, work related activity, Universal Credit, advice disability and sickness benefits and more September 2014 (pdf, 315kb)
- Benefit news and issues, such as big benefit changes for EEA migrants, relaxed JSA rules for recently homeless and more July 2014, updated September 2014 (pdf, 217kb)
- Big changes for jobseekers and lone parents from April, sanctions and budget summary March 2014 (pdf, 236kb)
- Big Benefit changes and news February 2014 (pdf, 228kb)
- New appeal system April 2014 February 2014 (pdf, 18kb)
- October is the time for big benefit changes October 2013 (pdf, 166kb)
If you want to subscribe to 'benefit bulletins' or the 'Where to get advice in Newcastle' booklet, please complete this online form.
If you have problems subscribing, please email firstname.lastname@example.org
The Active Inclusion Newcastle Unit is providing the following free face to face training and e-learning opportunities for City Council and non City Council professionals, volunteers and Councillors.
Introduction to Budgeting
The ‘Introduction to Budgeting’ session is aimed at frontline staff and volunteers who provide face to face support to residents and could provide budgeting information and advice as part of their role. The session will give you the skills to help the residents you support to stay out of debt and manage their money. Following the session you will be able to complete an accurate budget plan, identify how your clients’ income can be increased and their costs reduced, help them to manage their bank account and bill payments and support them with other financial inclusion aspects.
Time and date:
9.30 – 12.30pm Monday 13th June 2016 - West End
9.30 - 12.30pm Thursday 29th September 2016 - Walker
9.30 - 12.30pm Monday 5th December 2016 - City Centre
If you want to attend, please see instructions below.
Introduction to Benefits
It is a very basic overview of the benefits system, its structure, basic rules, who can claim what, claims, payments and challenging decisions, some problem areas and how to avoid them in the first place. Also explained is practical information about the benefit administrators, where you can get further information and advice for staff and the public. The session also allows for questions. These training sessions are aimed at those who are not specialist benefit advisers but may be able to give some benefits support to people (described as tier 1 and 2 in the above benefits Spectrum of Advice - benefits). You may find these training notes useful, which accompany the training (April 2016 (pdf, 644kb).
Time and date:
1.00 - 4.00pm Thursday 7th July 2016 - City Centre
1.00 - 4.00pm Tuesday 11th October 2016 - Walker
1.00 - 4.00pm Tuesday 17th January 2017 - West End
Newcastle City Council and Jobcentre Plus are working together to find ways of reducing the number of sanctions applied to unemployed people in the city by improving compliance with the requirements for receipt of benefit. As part of this work we are jointly holding quarterly workshops on supporting residents to avoid benefit sanctions. Also see ‘How can I avoid a benefit sanction’ on our Benefits Information page.
Time and date:
10.00 - 12.00 Thursday 16th June 2016 - Walker
10.00 - 12.00 Thursday 15th September 2016 - Walker
10.00 - 12.00 Thursday 15th December 2016 - Walker
If you want to attend the above budgeting, benefits or sanctions sessions, please email email@example.com and provide the following information about yourself:
The name of the session and date you wish to attend
Manager’s phone number
Please let us know if you have any disability access requirements or needs.
We will then email you to let you know if you have got a place on the course and where it is.
Courses are allocated on a first come first served basis. If the course is full by the time you email, we will let you know. You can then apply for other sessions.
If the courses are not available, please check back as we will be adding more dates.
If you are interested in Housing & Homelessness training see our Housing and Homelessness page
We have produced these E-learning modules which are available to both City Council and non City Council professionals, volunteers and Councillors.
- Debt Awareness - Level 1. This is aimed at frontline staff and volunteers who come into contact with people who have money problems but do not provide budgeting or debt advice. It takes about 30-45 minutes to complete. This training can also be completed by staff and volunteers who provide budgeting advice if they are new in their role and/or they want a refresher.
- Introduction to Benefits - Stage 1. This is aimed at frontline staff and volunteers who do not provide active benefits advice but can give basic information and signpost to benefit offices and advice services. Those who provide more benefits support should also take this as a first stage before they move onto stage 2 which will be available in the near future. It takes about 15 minutes to complete. It can also be taken by new starters as part of an induction and as a refresher.
How to access the modules:
Council staff can access the modules by logging into LMS. This is done by clicking the ‘LMS’ button, found top right of the intranet screen. For problems, email firstname.lastname@example.org and we can send you a ‘walk-through’.
Non - council staff should email email@example.com for instructions.
- Please write in the subject line: “Active Inclusion debt / benefit modules”.
- Please say if you want to set up access for several colleagues or you want access just for yourself.
- Also tell us your:
o Job title
o Email address
o Phone number
Newcastle has a range of protocols and other resources aimed at preventing homelessness and improving access and quality of service provision. For more information, visit our Housing advice and homelessness information for professionals page.