The following information is for professionals, volunteers and Councillors who want to support Newcastle residents to secure the foundations for stability - somewhere to live, an income, financial inclusion and employment opportunities.

Our Approach to Financial Inclusion

Trigger point conversations - information sheets

We have developed a range of information sheets for professionals and volunteers to support you to have conversations with residents about money and housing issues. These resources are on the following topics and can be downloaded: 

We also have the following information sheet on financial inclusion which is specifically for Newcastle City Council Councillors.
Financial inclusion information for Newcastle City Council Councillors August 2014 (pdf, 337kb)


We have a range of toolkits to give you more in-depth information to support our financial inclusion objectives. These resources are on the following topics and can be downloaded:

The following guides also provide information for professionals and volunteers that support our financial inclusion objectives:

Spectrums of advice

We seek to make the best use of the limited face to face specialist advice services in Newcastle by helping other non-specialist services to prevent and respond to financial exclusion and the risk of homelessness. This means moving from signposting to proportionate responses in which all partners can play a role.

To aid us in this process we have developed the following spectrums of advice. These describe three broad tiers or levels of advice and act as a tool to help us to better understand where organisations fit into our provision in Newcastle and what support they need to do this. This support includes the information,consultancy lines and training described on this page.

Consultancy lines and email contacts for professionals

We have the following opportunities for you to talk to specialists about housing, welfare rights and debt issues. Please note that these numbers are for professionals to use only and are not for residents to use.

Referral to benefit and debt advice (for professionals only)

Please complete form as fully as possible. For help, ring the appropriate consultancy line above

Benefit bulletins

Benefit bulletins keep you up to date with significant benefit changes and news. 

If you want to subscribe to 'benefit bulletins' or the 'Where to get advice in Newcastle' booklet, please complete this online form.

If you have problems subscribing, please email


The Active Inclusion Newcastle Unit are providing the following free 2.5 hour sessions for professionals, volunteers and Councillors.

Introduction to benefits

Time and date:
1.30 – 4pm.  Thursday 9th July 2015
1.30 – 4pm.  Thursday 15th October 2015
1.30 – 4pm.  Tuesday 12th January 2016
1.30 – 4pm.  Tuesday 12th April 2016

It is a very basic overview of the benefits system, its structure, basic rules, who can claim what, claims, payments and challenging decisions,  some problem areas and how to avoid them in the first place. Also explained is practical information about the benefit administrators, where you can get further information and advice for staff and the public. The session also allows for questions.

If you want to attend, please email and provide the following information about yourself:

The date you wish to attend
Phone number
Manager’s name
Manager’s phone number

We will then email you to let you know if you have got a place on the course and where it is.

Courses are allocated on a first come first served basis. If the course is full by the time you email, we will let you know. You can then apply for other sessions.

Information on homelessness prevention

Newcastle has a range of protocols and other resources aimed at preventing homelessness and improving access and quality of service provision. For more information, visit our Housing advice and homelessness information for professionals page.

Page last updated: 27 May, 2015