The following information is for professionals, volunteers and Councillors who want to support Newcastle residents to secure the foundations for stability - somewhere to live, an income, financial inclusion and employment opportunities.
- Our Approach to Financial Inclusion
- Trigger point conversations -information sheets
- Spectrums of advice
- Consultancy lines and email contacts for professionals
- Referral to benefit and debt advice (for professionals only)
- Benefit bulletins
- Information on homelessness prevention
We have developed a range of information sheets for professionals and volunteers to support you to have conversations with residents about money and housing issues. These resources are on the following topics and can be downloaded:
- Benefits February 2015 (pdf, 91kb)
- Debt and money management May 2015 (pdf, 89kb)
- Financial inclusion April 2014 (pdf, 90kb)
- Housing and homelessness prevention April 2014 (pdf, 71kb)
We also have the following information sheet on financial inclusion which is specifically for Newcastle City Council Councillors.
Financial inclusion information for Newcastle City Council Councillors August 2014 (pdf, 337kb)
We have a range of toolkits to give you more in-depth information to support our financial inclusion objectives. These resources are on the following topics and can be downloaded:
- Access to affordable credit February 2015
- Access to bank accounts February 2015
- Debt February 2015
- Illegal money lending toolkit February 2015
The following guides also provide information for professionals and volunteers that support our financial inclusion objectives:
- Where to get advice in Newcastle (benefits, debt and money support) February 2015
- Where to get Computer and Internet Access, Training and Support in Newcastle (searchable online map)
We seek to make the best use of the limited face to face specialist advice services in Newcastle by helping other non-specialist services to prevent and respond to financial exclusion and the risk of homelessness. This means moving from signposting to proportionate responses in which all partners can play a role.
To aid us in this process we have developed the following spectrums of advice. These describe three broad tiers or levels of advice and act as a tool to help us to better understand where organisations fit into our provision in Newcastle and what support they need to do this. This support includes the information,consultancy lines and training described on this page.
- Spectrum of advice: Benefits January 2015
- Spectrum of advice: Money management (budgeting and debt) March 2015
We have the following opportunities for you to talk to specialists about housing, welfare rights and debt issues. Please note that these numbers are for professionals to use only and are not for residents to use.
- Housing Advice Centre, Monday - Friday - 8.30am -12pm & 1 - 4.30pm
Phone: 0191 277 1711
- Welfare Rights Service consultancy, Monday - Friday 10am - 12pm
Phone: 0191 277 2633
- Debt advice consultancy, Monday, Tuesday, Thursday, Fri 9.30 - 11.30am
Phone: 0191 277 1050
- Financial inclusion, Monday - Friday
- Supporting Independence Scheme & Gateway, Monday - Friday 10am - 4pm
Phone: 0191 277 1707
Please complete form as fully as possible. For help, ring the appropriate consultancy line above
- Benefit advice referral form (Newcastle Welfare Rights Service)
- Debt advice referral form (Money Matters)
Benefit bulletins keep you up to date with significant benefit changes and news.
- "Universal Credit in Newcastle, Employment and Support Allowance and many other changes" April 2015 (pdf, 322kb)
- Personal Independence Payment roll out in January 2015 news January 2015 (pdf, 215kb)
- Universal Credit in Newcastle, Personal Independence Payment delays, European Economic migrants,carers and benefits,shared parental leave,pension changes,sanctions, the autumn statement and more December 2014 (pdf 306kb)
- Longer waiting times for benefit payment, work related activity, Universal Credit, advice disability and sickness benefits and more September 2014 (pdf, 315kb)
- Benefit news and issues, such as big benefit changes for EEA migrants, relaxed JSA rules for recently homeless and more July 2014, updated September 2014 (pdf, 217kb)
- Big changes for jobseekers and lone parents from April, sanctions and budget summary March 2014 (pdf, 236kb)
- Big Benefit changes and news February 2014 (pdf, 228kb)
- New appeal system April 2014 February 2014 (pdf, 18kb)
- October is the time for big benefit changes October 2013 (pdf, 166kb)
If you want to subscribe to 'benefit bulletins' or the 'Where to get advice in Newcastle' booklet, please complete this online form.
If you have problems subscribing, please email firstname.lastname@example.org
The Active Inclusion Newcastle Unit are providing the following free 2.5 hour sessions for professionals, volunteers and Councillors.
Introduction to benefits
Time and date:
1.30 – 4pm. Thursday 9th July 2015
1.30 – 4pm. Thursday 15th October 2015
1.30 – 4pm. Tuesday 12th January 2016
1.30 – 4pm. Tuesday 12th April 2016
It is a very basic overview of the benefits system, its structure, basic rules, who can claim what, claims, payments and challenging decisions, some problem areas and how to avoid them in the first place. Also explained is practical information about the benefit administrators, where you can get further information and advice for staff and the public. The session also allows for questions.
If you want to attend, please email email@example.com and provide the following information about yourself:
The date you wish to attend
Manager’s phone number
We will then email you to let you know if you have got a place on the course and where it is.
Courses are allocated on a first come first served basis. If the course is full by the time you email, we will let you know. You can then apply for other sessions.
Newcastle has a range of protocols and other resources aimed at preventing homelessness and improving access and quality of service provision. For more information, visit our Housing advice and homelessness information for professionals page.