Newcastle City Council’s Libraries Service is the proud holder of the Government’s Customer Service Excellence standard.
To be recognised as achieving Customer Service Excellence, the Library Service has been successfully assessed against the standard by a licensed certification body awarding us the right to display the Customer Service Excellence hallmark. Customer Service Excellence is a tool for continuous improvement, and the Library Service is taking part in an ongoing programme of review agreed with our certification body to help us maintain and develop over time. The Government is promoting businesses that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of public service provision. With this in mind Customer Service Excellence was developed to offer a practical tool for driving customer- focused change within organisations.

Newcastle Libraries provide books, information and free computer use at branches across the city.

Page last updated: 10 October, 2014

Join the library or renew your card online

Catalogue, renewals and reservations

Library charges and fines

24 Hour Library

Branch libraries and opening hours

Download ebooks and audiobooks

Business and Intellectual Property Services

Computers and the internet in libraries

Events at Newcastle Libraries

Health and wellbeing

Junior space

Junior space

Pages in this section

Local Studies and Family History

Parent space

Parent space

Pages in this section

Reading groups

Reference, information and research service

Service plan, statistics and mission and vision

Teacher space

Teen space

Teen space

Pages in this section

Work clubs

World reading - books in other languages

Meeting rooms and exhibition space at Newcastle Libraries

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