Senior Claims Officer

Senior Claims Officer

Ref:

FIN39

Full time

£33,945 - £37,336 per annum

About the Job

We are recruiting a Senior Claims Officer to work in the Insurance Team.

About Us

We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents’ lives happier and healthier.

You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference.

Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.

The Job

With a professional and customer focused approach, you will carry out Liability investigations including potential travel to and from site meetings and case management of personal injury claims in accordance with the Ministry of Justice Civil Procedures Rules to deliver effective and efficient financial outcomes. This includes determination of legal liability, assessment of damages and communication/ negotiation with direct claimants and or third-party legal representatives utilising the MOJ claims portal.

The role is full of variety, and you will have the opportunity to work on a mixed portfolio of claims.

You will manage and supervise other types of insurance claims as required such as Property, Motor and other specialist covers. This may include site visits to fire damaged locations and liaison with external loss adjusters.

The Candidate

We are looking for an enthusiastic and self-motivated individual to join our dedicated team, supporting the delivery of our insurance services. This is an excellent opportunity to progress your career within the Insurance field.

Do you have:

<ul>

<li>Experience in handling liability &amp; property insurance claims.</li>

<li>Working knowledge of the Civil Procedure rules and pre-action protocols, including familiarity with the Jackson reforms and their impact.</li>

<li>Understanding of the Judicial Study Board (JSB) guidelines for the assessment of general damages in personal injury.</li>

<li>Excellent communication (verbal and written, numeracy and IT skills).</li>

<li>Ability to accurately follow internal guidelines.</li>

<li>Good negotiation and investigation skills.</li>

<li>Ability to work accurately and quickly under pressure.</li>

<li>Ability to prioritise workload and work to deadlines.</li>

<li>Personal experience of utilising the Claims Portal Company&rsquo;s portal to process personal injury claims is desirable but not essential.</li>

</ul>

Our team benefit from an environment where professional development is promoted and fostered. We actively promote a positive work/life balance including flexible, home and office working.

What we can offer you

If a competitive salary and pension with the option to opt in to an AVC scheme wasn&rsquo;t enough, you will also have:

<ul>

<li>Generous Annual leave with the option to buy additional annual leave.</li>

<li>An enhanced work life balance including agile working, part-year working, compressed hours and flexi time.</li>

<li>Access to family friendly policies including maternity and adoption leave, maternity support leave, paternity leave, shared parental leave, special leave, leave when caring for a terminally ill dependent, leave for armed forces reservists, disability related special leave, career breaks and paid leave to support the electoral process.</li>

<li>Access to numerous salary sacrifice schemes including home electronics, car lease and gym membership.</li>

<li>Access to physiotherapy, counselling services and eye tests for VDE users through their Occupational Health Service.</li>

<li>Access to an extensive wellbeing programme including access to a 24-hour employee assistance programme for you and your immediate family</li>

<li>Access to Mental Health First Aiders.</li>

<li>Ability to join staff network groups to meet and share information and raise awareness and include, Black and Minority Ethnic network, Disabled Employee network and LGBT+ network</li>

<li>Ability to join a trade union.</li>

<li>Access to a staff travel scheme.</li>

<li>Access to learning and development opportunities including a comprehensive corporate induction programme, access to e-learning, an annual performance appraisal, upskilling apprenticeships, access to Learning Resource Centres.</li>

<li>A rewarding and most importantly access to a challenging career. </li>

<li>Additionally, they also offer you retail discounts on hundreds of the UK&rsquo;s high street and online retailers including travel, dining out, mobile and broadband from the point of receiving your offer of employment.</li>

</ul>

Further Information and Applying

See the supporting documents for the full job description and other important information about working with us.

Contact Nicola Johnson, Insurance Manager at nicola.a.johnson@newcastle.gov.uk for more information about this job.

The closing date for all applications is 02-04-2024, and interviews will be held at Newcastle Civic Centre on 18-04-2024.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Permanent

Closing date:

2 April 2024