Essential upgrade to improve payment system. From 1pm on Wednesday 24 September we will be unable to take card payments on the website, over the phone (including the automated payment line) and at our Customer Service Centres. We hope this work will be complete by Thursday 25 September. Find out more about this essential upgrade.
Repairs Centre is Newcastle City Council's call centre for tenants to report repairs to their homes, communal areas and common spaces.
Other ways to report a repair
Phone: 0191 278 7878
Fax: 0191 211 4803
Textphone: 0191 211 4944
We aim to respond to your email within 24 hours (excluding weekends and Bank Holidays).
Text details of your repair by texting 'FIX' to 80800
Please provide your name and address together with a daytime contact number - and details of the repair work you need
Post, write to:
Repairs Centre, Lower Ground Floor, Civic Centre, Newcastle upon Tyne, NE1 8QH
Repairs Centre Opening Hours
Monday to Friday - 8am to 6pm. *From 1 April 2014, the opening hours will change to Monday to Thursday - 8am to 6pm and Friday 8am to 4.30pm.
The council operates an emergency repair service to deal with essential repairs outside of normal working hours where there may be risk to tenants, the public or the environment if the repairs are not carried out immediately or where the property may not be secured.
If you have an emergency between the hours of 6pm (4.30pm Friday) and 8am you can contact us on the Repair Centre telephone number 0191 278 7878.