We have recently experienced delays with the delivery of replacement bins, and currently have a number of outstanding requests.

We aim to fulfil all outstanding requests for blue recycling bins and green household waste bins by the end of March 2015, and black recycling caddies by mid-April 2015.

Apologies for the inconvenience.

Envirocall is your single point of contact for environmental services we deliver within the boundaries of Newcastle upon Tyne. This includes street cleaning, rubbish and recycling, planting and vandalism and flooding of roads, pavements and gullies.

You can use the online reporting form to:

  • Make a request.
  • Report an issue.
  • Find out information.

Track the progress of an Envirocall request

Have you already made a request through Envirocall? You can track the progress of your request online. 

Track your Envirocall request.

Alternative ways to get in touch:

Post: Envirocall, PO Box 766, Civic Centre, Newcastle upon Tyne, NE99 1FR.

Fix My Street and other online reporting tools

You may have seen other reporting websites such as Fix My Street which offer ways for residents to report environmental issues such as graffiti, broken glass, litter or potholes in their neighbourhood.

When an issue is reported through one of these external websites, the issue is passed on to our customer services staff in an email generated by the site. Our Envirocall staff then need to manually transfer the content of this email into our reporting software before a reference number is generated and then manually emailed back to you. This can lead to delays in the request being handled and resolved, especially at weekends.

In addition, sometimes external reporting sites do not ask for all the required information that we need in order to resolve an issue which has been reported. We therefore advise residents that they report issues directly to Envirocall online rather than external reporting websites.

Page last updated: 27 March, 2015