You can stay up to date with the latest information from us through social media. We provide alerts and updates on service changes and disruptions, live tweet election results and some of our council meetings, publicity campaigns and consultations.

Why do we use social media?

We use social media to interact with our residents, businesses and visitors in a new and innovative way. It's a tool that is widely used by people on a daily basis. From Facebook to Twitter to watching videos on YouTube, it allows us to have an online presence and reach more people when we have important news and updates to share. It also allows people to engage with us in a way which suits them.

When do we respond?

All of the council's social media accounts is updated and monitored during normal office hours, Monday to Friday. We do on occasions schedule posts and messages to go out over the weekend. And during emergency situations we may provide updates and alerts outside of normal office hours.

How we use social media

Social media is a 'social' tool and our approach is no different. We see it as a two way communication tool so whilst we post updates, we also respond where we can. We aim to acknowledge all posts and messages within one working day and try to get back with a response within a reasonable time period. Where applicable, we sign post social media users to where the information can be found, this can be directing people to partnering agencies who also use social media, direct people to the council's website where information can be found or to external websites.

There are also times when we receive reports on various environmental issues such as fly-tipping and street litter. We encourage people to do so, so we can keep our city clean. The best way for this to be dealt with is to report this directly on our website using our online reporting tool. This way we can get all of the information required for it to be resolved quickly and effectively. Once reported, the system also generates a tracking code which you can use to check progress on a report that has been made. When we receive reports of this on social media, our team will refer people to report this themselves.

Our social media sites

We have a number of council services using social media, these are listed below:

Main council

Libraries

Community and local

Page last updated: 
11 June 2015
Was this page useful?