Despite the huge reductions in our capacity, we have grown in our confidence and ability to galvanise and lead the whole city. We are leading the way in showing how council services can be transformed. We are a progressive organisation – willing to try new ways of doing things and providing a test best for new ideas and innovation.

Day by day we are doing things differently, with ten big ideas at the heart of our approach:

Cooperation – we increasingly share knowledge, capacity and resources with our partners to tackle the big issues facing the city.

Devolution – we are making the case to government for more decisions about Newcastle and the North East, to be made in Newcastle and the North East.

Re-Newcastle – by investing sensibly in the future, we help our economy to grow. Creating new businesses gets more people into good jobs, and generates more business rates to reinvest to help the city flourish.

Digital by choice – we will make many more of our services available online, and make them so easy to use that this will become the way that most people will want to deal with the council.

Helping people to help themselves – we work closely with community groups to help them take greater control of their neighbourhood, and the services that really matter to them.

Helping people to do the right thing – sometimes big demands are placed on council services because people behave irresponsibly – like dropping litter. We will help people to make better choices.

Being profitable – many of the services the council provides are high quality and very efficient. They can compete for contracts on a level playing field with other businesses, and have shown they can operate profitably.  

Helping early on – by helping people to sort out problems before they get too serious, we can help avoid complex problems which can have a bad effect on people lives, and cost a lot to put right.

Targeting our help – there are some services we once provided to everyone, but because of budget cuts, we can now only provide them to the people who really depend on them to get by. 

Reviewing the things we own – as the council gets smaller, there are many buildings and assets we no longer need. It is costly to keep them, so we are trying to pass them over to people who can make good use of them.

Our services

We provide and commission a vast array of services from collecting bins, looking after our most vulnerable children, supporting people back into work, processing benefits and collecting Council Tax.

Our services are delivered by our great staff working in:

People Directorate – The People directorate brings together adult and children's social care, education, active inclusion, early help and leads on our commissioning and procurement with focus on tackling inequalities and supporting vulnerable people through all stages of their lives. There is a greater focus on prevention across the whole life course and integration with health.

Place Directorate – The Place directorate focuses on commercial and housing development, transport strategy and planning, development management, best use of our own property and assets, delivery of our £450m capital programme and economic development. It ensures that there is clear accountability for how we all work together to Newcastle a working city.

Resources Directorate – The Resources directorate includes the services which enable and support the whole council including HR, IT, finance (including revenues and benefits), legal services, audit and insurance and business management. These support services help to ensure we are a fit for purpose council whilst remaining a large employer of choice.

Operations and Regulatory Services Directorate – The Operations division brings together the highly visible services to our people, communities and businesses including street services (refuse collection, cleansing and grounds maintenance), parking services, waste contracts, building maintenance and commercial works, civic management and facility services, markets and community hubs and library services and regulatory services. There is a focus on maintaining decent neighbourhoods.

Assistant Chief Executive Division – The Assistant Chief Executive’s division provides cross-cutting support for the organisation, including managing the democratic process and supporting council decision-making; engaging and communicating with residents and partners on the council’s activity and services; policy development; and using arts and culture to promote council objectives.

Public Health – The Public health department leads on improving the health and wellbeing of the city’s population and tackling inequalities. This is achieved through improving the conditions in which people are born, grow up, live their lives and grow old. We do this through a health in all policies approach, working in partnership across areas such as transport, housing, leisure, workplace, community and health service settings. We commission a range of activities including school nursing, health visiting, tobacco control, drugs and alcohol and sexual health services.

Page last updated: 
17 July 2018
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