The Data Protection Act controls how we obtain and use your personal information. We use information about you to provide you with services and to carry out our legal duties.

You have various rights under the Act, including the right to ask for a copy of the information that we hold about you.

Accessing your personal information

Under the Data Protection Act you have the right to ask for a copy of the information we hold about you. You are also entitled to make a request for personal information on behalf of another adult, provided you have their agreement to do this. Parents or guardians are allowed to make a request for personal information on behalf of their children, although if the children are aged 12 or over then they must give their permission for this.

There is various information that we need from you to help us to find the information that you are interested in and to deal with your request as quickly as possible. We also need you to prove who you are, as we have to be sure that we're giving your personal information out to the correct person. The forms below set out exactly what information we need from you and what you have to give us to prove your identity.

Please note there is a separate form for those only wanting access to Childrens Social Care records.

If you have any questions about the form, you can phone the Information Governance Advisor on 0191 277 7666 or e-mail: dataprotection@newcastle.gov.uk.

When you have completed and checked your form, you should send it along with the required identification to:

Information Governance Co-ordinator
Room 308
Civic Centre
Newcastle upon Tyne
NE1 8QH

Please send the Childrens Social Care form to:

Children's Safeguarding Standards Unit
Room 213
Civic Centre
Newcastle upon Tyne
NE1 8PU

Or you can hand it in at any of our Customer Service Centres.

Once your form has been received and checked, it will be passed onto the appropriate directorate within the council where your information is held. You will be contacted by someone from this directorate to confirm that we have received your request and to let you know what will happen next. For some requests we might have to ask you for some extra information at this point to help us to deal with them.

We will not be able to give you information which identifies other people unless they agree to it, or we think it is reasonable to give you the information without their agreement.

Page last updated: 
25 October 2017
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