West End Customer Service Centre

Condercum Road
Newcastle Upon Tyne

Opening hours

The Customer Service Centre is open three days a week as follows:

Monday: 10am to 6pm
Tuesday: Closed
Wednesday: 10am to 2pm
Thursday: Closed
Friday: 10am to 5pm

​Customers with Council Tax Support and Housing Benefit enquiries should arrive and take a ticket to be seen at least 30 minutes prior to the advertised closing time.

Please click on the link for West End Library opening times.

What happens when the Customer Service Centre is closed?

The West End CSC is closed on Tuesday and Thursday. The next nearest Centre is the Outer West Customer Service Centre. Find out how to make payments online, over the phone or by using PayPoint instead. Customers can still make enquiries with YHN's West End Housing Office about YHN issues, and use the West End Library.

What services can I get?

The West End Customer Service Centre opened on 17 November 2008. Also located in the Centre is a Library and a Your Homes Newcastle Housing Office. The modern purpose-built facility based on Condercum Road offers you access to a range of public services including:

  • Newcastle City Council Customer Service Centre (CSC) delivering over 90 different council services
  • A spacious library with lots of books to choose from and PCs for public use with free internet access
  • Your Homes Newcastle Housing Office
  • A Community Meeting Room facility

Accessibility information about the West End CSC and Library from DisabledGo.

Page last updated: 
18 May 2017
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