We will be unable to accept payments on our website, over the phone and at our customer service centres on Wednesday 7 October from 1pm and on Thursday 8 October due to essential upgrade work on our payment system. Payments due on these dates should be made in advance. We apologise for any inconvenience caused
Newcastle Upon Tyne
The Customer Service Centre is open four days a week: Monday, Tuesday, Wednesday and Friday from 8.30am to 4.30pm.
Please click on the link for West End Library opening times.
What happens when the Customer Service Centre is closed?
The West End CSC is closed on a Thursday. The next nearest Centre is the Outer West Customer Service Centre. Find out how to make payments online, over the phone or by using PayPoint instead. Customers can still make enquiries with Benwell and Scotswood YHN Housing Office about YHN issues, and use the West End Library.
What services can I get?
The West End Customer Service Centre opened on 17 November 2008. Also located in the Centre is a Library and a Your Homes Newcastle Housing Office. The modern purpose-built facility based on Condercum Road offers you access to a range of public services including:
Newcastle City Council Customer Service Centre (CSC) and Cashiering Service delivering over 90 different council services
A spacious library with lots of books to choose from and PCs for public use with free internet access
Your Homes Newcastle Housing Office
A Community Meeting Room facility
Other facilities and services also available from the centre include:
Northumbria Police Surgery
Northumberland Care Trust