Address

Outer West Customer Service CentreDenton Park Shopping Centre
West Denton Way
West Denton
Newcastle upon Tyne
NE5 2QZ

Directions

Opening times

Three days a week:

Monday: Closed

Tuesday: 10am to 2pm

Wednesday: Closed

Thursday: 10am to 6pm

Friday: 10am to 5pm

Saturday: Closed

Sunday: Closed

Customers with Council Tax Support and Housing Benefit enquiries should arrive and take a ticket to be seen at least 30 minutes prior to the advertised closing time.

What happens when the Customer Service Centre is closed?

The Outer West CSC is closed on a Wednesday, but customers can still make enquiries with YHN staff about YHN issues. Please see the YHN Housing Office web page for their opening times. The next nearest Centre is the West End CSC. Find out how to make payments online, over the phone or by using PayPoint instead.

Services

As well as providing over 90 different council services like all our CSCs, a range of facilities are available at the Outer West Customer Service Centre, Pool and Library. They include:

  • Newcastle City Council Customer Service Centre (CSC) delivering over 90 different council services.
  • Outer West Library with lots of new books to choose from and PCs for public use with free internet access.
  • Your Homes Newcastle Housing Office.
  • Information and advice from external agencies including Your Homes Newcastle, Child Contact Centres and Newcastle Futures.
  • Photocopying services at the library - please see the Outer West Library web page for a full list of library services.
  • Local information and a community notice board.
  • Local travel and transport information.
  • Councillor surgeries.

We do not offer a phone number for customer service centres as staff cannot break off from dealing with a customer in person to answer the phone. If you wish to speak to someone over the phone about a council service, please phone 0191 278 7878 and ask for the person, team or department you need.

Accessibility information about the Outer West CSC from DisabledGo.

Directions

Travelling Northbound from the A1

  • Keep left onto ramp towards B6324 / City (West) / Westerhope
  • At roundabout, take the 1st exit onto B6324 (Stamfordham Road)
  • At roundabout, take the 1st exit onto West Denton Way
  • At roundabout, take the 2nd exit to remain on West Denton Way
  • Pass Denton Park Shopping Centre entrance on the right
  • At the end of Shopping Centre, turn right (in front of Denton Park House flats)
  • Turn right into Outer West CSC, Pool and Library car park

Travelling Southbound from the A1

  • Keep left onto ramp towards B6324 / City (west) / Westerhope
  • At roundabout, take the 3rd exit onto B6324 (Stamfordham road)
  • At roundabout, take the 1st exit onto West Denton Way
  • At roundabout, take the 2nd exit to remain on West Denton Way
  • Pass Denton Park Shopping Centre entrance on the right
  • At the end of Shopping Centre, turn right (in front of Denton Park House flats)
  • Turn right into Outer West CSC, Pool and Library car park
Page last updated: 
18 May 2017
Was this page useful?