Image of East End Customer Service Centre Entrance

Hadrian Square
Newcastle upon Tyne


Opening times

Three days a week:

Monday: 10am - 6pm

Tuesday: Closed

Wednesday: Closed

Thursday: 10am - 2pm

Friday: 10am - 5pm

Saturday: Closed

Sunday: Closed

Customers with Council Tax Support and Housing Benefit enquiries should arrive and take a ticket to be seen at least 30 minutes prior to the advertised closing time.

When the East End CSC is closed, the next nearest Centre is the Civic Centre CSC.

What happens when the Customer Service Centre is closed?

The East End CSC is closed on a Tuesday and Wednesday.  The next nearest Centre is the Civic Centre. Find out how to make payments online, over the phone or by using PayPoint instead.


As well as providing over 90 different council services like all our CSCs, a range of facilities are available at the East End Library. They include:

  • Newcastle City Council Customer Service Centre (CSC) delivering over 90 different council services.
  • East End Library with lots of books to choose from and PCs for public use with free internet access. 
  • Information and advice from external agencies including Newcastle Futures.
  • Photocopying services at the library - please see the East End Library web page for a full list of library services.
  • Local information and a community notice board.
  • Local travel and transport information.

We do not offer a phone number for customer service centres as staff cannot break off from dealing with a customer in person to answer the phone.  If you wish to speak to someone over the phone about a council service, please phone 0191 278 7878 and ask for the person, team or department you need.

Page last updated: 
15 March 2017
Was this page useful?