Complaints about Adult Social Care are handled by the Wellbeing, Care and Learning Complaints and Customer Relations Team.

Complaints and Customer Relations Team
Wellbeing, Care and Learning
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8QH

Phone: 0191 277 7427 (opening hours 9am- 5pm)
Email: complaintsWCL@newcastle.gov.uk

If your complaint is about a Wellbeing, Care and Learning Service other than Adult or Children's Social Care you will need to complain using the corporate complaints procedure.

Adult Social Care Complaints Form (Word, 85.5kb)

Adult Social Care Complaints Annual Report 2015-16 (Word, 60.1kb)

Page last updated: 
12 July 2017
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