Complaints about Adult Social Care are handled by the People Directorate Complaints and Customer Relations Team.

Complaints and Customer Relations Team
People Directorate

Floor 4
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8QH

Phone: 0191 277 7427 (opening hours 9am- 5pm)
Email: ComplaintsPeople@newcastle.gov.uk

If your complaint is about a People Directorate Service other than Adult or Children's Social Care you will need to complain using the corporate complaints procedure.

Adult Social Care Complaints Form (Word, 85.5kb)

2017-18 Adult Social Care Annual Statutory Complaints Report (Pdf, 91.9kb)

Page last updated: 
26 November 2018
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