The City Library has become the first Community and Information Hub in the city and you can now access Customer Services here. The Customer Service Centre at the Civic Centre is now permanently closed.

This will be the first of a number of Community and Information Hubs we hope to set up across the city and  provides local people with easy access to the services they need in one convenient location.

Our plan is to set up these hubs in the east, west and outer west of the city to provide local people with easy access to services in one convenient location. These locations are currently shared by a customer service centre and a library, but it is hoped other services will move in.

Find more details and locations for the hub in the:

The library service will also continue to run from other library branches.

Changing the way you contact us:

  • We will also be changing the way we deal with customers at these new hubs. We will offer easy to use, self-service online options using our free computers.
  • Staff will be on hand to help those who need it, but we will no longer be offering
    routine face-to-face help, including those enquiries about council tax or housing benefit.

Save time, do it online:

We are encouraging everyone to save time and do it online. This makes contact with the council quicker, as you don’t need to stand in line or wait in a queue. This website is available 24/7 and we can easily keep track of every enquiry   

You can find out which payment you can make online.

Council Tax:

It’s very easy to pay your council tax pay your council tax online. You can also find out about discounts, reliefs and exemptions, tell us about changes in your circumstances and other information. 

Council Tax Reduction:

This could help you pay for your council tax it you’re unemployed or on a low income. You can apply here.

Pay your council tax by Direct Debit:

It’s the easiest, safest and most reliable way to pay. You can choose to pay monthly on any day between 1st and 28th, and you can pay weekly or fortnightly on a Monday or Friday.

To set up a Direct Debit for council tax complete our online form.

Find out more information about Direct Debit. Sign up before 31 May 2017 for your chance to win an Apple iPad mini. (T&Cs apply).

Housing Benefit:

Help may be available to help you meet the cost of your rent and council tax, and Housing Benefit could help you pay for your rent if you’re on a low income. You can find more information about housing benefit here or apply online here.

Change of circumstances:

It is very important you tell us about any change in your circumstances within one month of a change. If you don’t you may lose the money you are entitled to, or you may get too much benefit which you may have to pay back. Tell us of any change in circumstance change in circumstances.  

Page last updated: 
18 May 2017
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