Troubled Families Programme

Newcastle City Council has agreed to take part in the Troubled Families Programme. We have chosen to call this locally the Newcastle Families Programme.

The Troubled Families Programme is a national programme which involves local authorities identifying and working with families who are experiencing difficulties in 2 or more of these 6 categories:

  • Parents and children involved in crime or antisocial behaviour
  • Children who have not been attending school regularly
  • Children who need help
  • Adults out of work or at risk of financial exclusion or young people at risk of worklessness
  • Families affected by domestic violence and abuse
  • Parents and children with a range of health problems

Taking part in the Troubled Families Programme helps us to identify and provide more support to families most in need of help than we would be able to otherwise. 

In order to fulfil our obligations to the Programme and ensure the best support for families, we need to share information within the council and with partners. This is necessary to ensure that support gets to the right families, but also to evaluate its effectiveness.

Partners in the Newcastle Families Programme include (but are not limited to):

  • Departments within Newcastle City Council
  • Schools
  • Northumbria Police
  • Northumbria Community Rehabilitation Company
  • Your Homes Newcastle
  • The Department for Work and Pensions and Job Centre Plus
  • Newcastle Futures
  • Newcastle CVS
  • Health Services such as GPs and Health Visitors

In order to offer support to families at the earliest oportunity, understand the difference we are making, and enable services to best meet the needs of families, we will be sharing and matching personal records that relate to you.

This might include records in relation to your social care, any involvement with the police, courts and probation, aspects relating to your employment, anti social behaviour, violence in the home, substance misuse, educational attendance and behaviour, vulnerable children and health issues.

National Impact Study

Delivering the Newcastle Troubled Families programme requires us to participate in the National Impact Study.

This involves sharing the personal details of families being supported as part of the programme with the Office for National Statistics. The Office of National Statistics (ONS) has been appointed as 'trusted third party data processors' to securely handle and process data on behalf of the Ministry of Housing Communities and Local Government (MHCLG) who are the data controllers.

The personal data of individuals and families will be linked with information from public agencies such as the NHS and health organisations, Department for Work and Pensions, the Police, and the Ministry of Justice. The data relates to individuals and families meeting two or more of these criteria.

The reason to link the information is to help the government and local service providers understand whether or not the programme has been effective in addressing the needs within families.

  • The data will only be used for carrying out research;
  • The linked data cannot be used to make decisions about individuals;
  • The linked information is anonymised to reduce the risk of individuals being identified;
  • it will be impossible for any person or family to be identified from any published reports;
  • The linked personal data will not be shared with or made available to the local authority or any other public agency;
  • All data is transferred, handled and stored in accordance with the Data Protection Act;
  • Appropriate measures are in place to prevent unauthorised use of the data;
  • The data is destroyed after five years.

For more information, you can contact:

Alison Priestley
Newcastle Families Programme Coordinator

Stacy Ford

Performance Analyst - Early Help


Cath Elsy

Service Improvement Lead



Page last updated: 
21 August 2018
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