Equipment and Adaptations (Your Equipment Newcastle)

Our self-assessment tool helps you to find and buy equipment that can make it easier for you to live independently at home if you have difficulties with:

  • sensory needs;
  • getting in and out of your home,
  • getting upstairs,
  • getting washed or bathed,
  • getting to the toilet,
  • food preparation.

Go to Your Equipment Newcastle, where you will be guided through a step-by-step self-assessment to find and buy equipment.

If you need to talk to someone in person about this, please contact Community Health and Social Care Direct. The service is open Monday to Friday 8am until 5pm and can be contacted as follows:

Telephone: 0191 278 8377
Fax: 0191 278 8312


If you have a non urgent query about equipment, want to learn more about equipment available or find out what support there may be to help you get equipment you can use our chat bot.

This is a new service which we are testing. It can help you find services and give advice on what is available to help you.

If you have an urgent request please call us on: 0191 278 8377 or contact the Emergency Duty Team if it is outside of work hours on 0191 278 7878

Newcastle City Council will keep a record of this conversation which will be used to improve the service.

We won't ask you for any personal information in the conversation but you can contact Community Health and Social Care Direct if you would like to have your conversation deleted.

You can read about our terms and conditions for using the bot here

If you need equipment to help with your mobility, such as walking aids, you should speak to your GP or District Nurse. If you think you might need a wheelchair you should contact your District Nurse who will refer you for an assessment.

You can also get advice from Disability North. You can contact them on 0191 284 0480 or email

Do you need adaptations to your home?

If you live in a council house, we can assess your needs and ask Your Homes Newcastle to make adaptations to your home. There will be no charge for the Work.

If it is not possible or reasonable to make alterations then the option of rehousing may be considered.

Find out more about Your Homes Newcastle's alterations and adaptations

If you live in your own home or in a privately rented property and need major adaptations we can assess you to see what help you need. You may be able to get a grant towards the cost of the work. Find out more about the Disabled Facility Grant.

For an assessment, contact Community Health and Social Care Direct:

Phone: 0191 278 8377

Ostara (formerly Community Care Alarm Service)

Ostara logoOstara provides 24 hour response and support services to people who live in Newcastle. They provide equipment that summons help if you fall, become unwell or feel unsafe at home any time of the day or night, every day of the year.

They have a menu of equipment to choose from, ranging from simple alarm buttons to fall detectors, pill dispensers and door opening sensors so that you can choose what is right for you and will make you feel safe.

Their experienced team of response officers are based in South Gosforth and will visit you at home if you call for help or if one of your alarms is activated. Visit to find out more about the service or request a free information pack.

Page last updated: 
15 January 2019
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