Citylife Line: Looking after your Welfare and Wellbeing

Are you self isolating? Are you finding it difficult?

Correctly self-isolating is the best way we can keep our family, community and city safe. We know there are lots of things to think about if you are self-isolating; food, work, money, even who is going to walk your dog. We have a welfare checklist to help you think about those questions, and if you need extra-help we're here for you. Complete our online form and someone from our Welfare and Wellbeing Team will call you back to help you think about all the things you need when self-isolating. 

Our Welfare and Wellbeing Team work from Monday to Saturday during the hours of 8am to 8pm. 

Request support

What support do you need?

Advice: Check the NHS and gov.uk webpages for information on self-isolation, how long to isolate for and more.

Food and Essential Items: Ask your friends and family for help, shop online, or contact a local food bank.

Money: Check our Welfare and Benefits pages for financial support

Work: Check the latest advice from the government here.

Children: Contact your children’s school to ask about school work, and see if they can deliver free school meals home. If you need nappies or other essential items for young children, contact your community family hub.

Caring responsibilities: Ask friends or family if they can help. Contact Newcastle Carers who may be able to give tailored advice.

Mental Health: Access online resources like Mind and NHS Every Mind Matters, and speak to your GP.

Physical Health: Think about how you can get active at home with help from Sport England.

Medication: Speak to your GP or pharmacy to arrange to have your medication delivered.

Animals: Ask friends and family to help. Find the latest government guidance here.

If you need more support on one of these topics, or something else and are self-isolating, please complete our form.

Our Welfare and Wellbeing Team work from Monday to Saturday during the hours of 8am to 8pm. Someone in our call centre can help you to complete the form if you call 0191 277 8000.

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