83 - Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock

Please select your grounds of appeal from the list below for information and advice on what information may be required if you submit representations (appeal). If you wish to make payment or submit representations, please use the continue button at the bottom of this page.

 

 

 

I don't understand the contravention

The Penalty Charge Notice (PCN) was issued for contravention number 83 which relates to parking within a car park without clearly displaying a valid pay and display ticket or where applicable a virtual payment to park using the pay by phone or check-in check out payment systems. Signs in the car park provide motorists with details of the car park changes and methods of payment. It is the responsibility of the motorist to ensure that they have read the signs and adhered to any requirement to make a payment to park.

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I made a payment to park using the pay by phone service

We will review your Penalty Charge Notice (PCN) if you can provide a copy of the receipt for the parking session.

When we review your appeal we may review the following -                    

  • That the payment receipt you supply or the pay by phone records show that the payment  was valid for the location, date and time.                                                                                  
  • How many previous PCNs have been cancelled as gestures of goodwill in respect of the use of the pay by phone service.                                                                          

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I made a payment to park using the pay by phone service but paid for the wrong vehicle or location.

We will review your Penalty Charge Notice (PCN) if you can provide a copy of the receipt for the parking session.

When we review your appeal we may review the following -                

  • That the payment receipt you supply or the pay by phone records show that the payment was valid for the location, date and time.                                                                          
  • How many previous PCNs have been cancelled as gestures of goodwill in respect of the use of the pay by phone service.                                                                            

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.                                   

                                   .

I made a payment to park using the Check-In Check-out system at the Eldon Square or Eldon Gardens car parks

We will review your Penalty Charge Notice (PCN) if you can provide a copy of the receipt for the parking session.

When we review your appeal we may review the following -             

  • That the payment receipt you supply or the Check-in Check-out system show that the payment  was valid for the location, date and time.                                                                                
  • How many previous PCNs have been cancelled as gestures of goodwill in respect of the use of the pay by phone service.                                                                            

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.               

                                                  .

I purchased/displayed a pay and display ticket which was valid for the use within the parking bay.

We will review your Penalty Charge Notice (PCN) if you can provide/upload your pay and display ticket.                        

When we review your appeal we may review the following -                 

  • That the pay and display ticket you supply was valid for the location, date and time.                                                        
  • How many previous PCNs have been cancelled as gestures of goodwill in respect of the use of a pay and display ticket.                                                                              

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.                                                                         .

 

I went to get change to pay for my parking.

We would not normally cancel a Penalty Charge Notice (PCN) for this reason. Prior to issuing the PCN, the Civil Enforcement Officer would observe the vehicle for 5 minutes which it is considered sufficient time to purchase a ticket from the pay and display machine and then return to the vehicle.                                                                 

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.                                       

 

 

I displayed a disabled blue badge

We will review your Penalty Charge Notice (PCN) if you can provide a photocopy/photograph of your disabled badge.                                                                                                            

When we review your appeal we may review the following –

  • The disabled badge allows you to park where the vehicle was parked.                                                                                     
  • That the disabled badge was valid.                                      
  • That the badge was being used by the registered badge holder.                                                                                             
  • How many previous PCNs have been cancelled as gestures of goodwill in respect of the use of a disabled badge.                                                                                          

 To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

My vehicle broke down

We will review your Penalty Charge Notice (PCN) if you can provide a photocopy/photograph of the relevant breakdown/recovery report or a receipt/invoice for parts needed to facilitate the repair of the vehicle.                     

When we review your appeal we may review the following-

  • That the breakdown/recovery report or receipts are genuine,                                                                                    
  • The breakdown could not have been predicted.  This would not include instances where the vehicle has ran out of fuel.                                                                                             
  • The vehicle was removed from the parking place within a prompt timescale.                                                                       

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

The pay & display machine was faulty

Please submit an appeal explaining why you were unable to purchase a ticket.                                                              

When we review your appeal we may review the following -

  • Ticket machine fault log records for the time and location.
  • If there were other ticket machines at this location which could have been used.                                                              

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I displayed a valid parking permit

We will review your Penalty Charge Notice (PCN) if you can provide/upload your parking permit.                                 

When we review your appeal we may review the following -                 

  • That the parking permit you supply was valid for the vehicle, location, date and time.                                                                
  • How many previous PCNs have been cancelled as gestures of goodwill in respect of the use of parking permit.                                                                                           

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.                                                                           .

 

The Civil Enforcement Officer made a mistake

Please submit an appeal explaining why you believe the Civil Enforcement Officer made a mistake when issuing the Penalty Charge Notice (PCN).                                          

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I never received the original Penalty Charge Notice (PCN)

We would not normally cancel a Penalty Charge Notice (PCN) under these circumstances. Occasionally PCNs  are removed by third parties from vehicle windscreens.   However, the original PCN remains valid.  If you did not receive the original PCN and submit an appeal, we will investigate if we can reoffer the early payment discount.

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I parked in an medical emergency which required me to urgently park outside of the hospital.

We will review your Penalty Charge Notice (PCN) if you can provide documentation which shows that you attended the hospital in relation to an urgent medical emergency which could not be foreseen such as  attending accident and emergency or maternity units.                                                      

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.       

 

I was a visitor to Newcastle and I was not aware of the rules/ restrictions

We would not normally cancel a Penalty Charge Notice (PCN) for this reason. Whilst you may have been unfamiliar with the restrictions it is still the responsibility of the motorist to observe and adhere to the signs and road markings.                                                                                    

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I was stationary and not parked

We would not normally cancel a Penalty Charge Notice PCN) for this reason.  A vehicle which has stopped, even if the driver is still inside the vehicle would still be considered to be in contravention of the restrictions.                

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I sold the vehicle prior to the Penalty Charge Notice being issued.

We will review your Penalty Charge Notice (PCN) if you can if you can provide a receipt or invoice for the sale of the vehicle or alternatively a completed vehicle registration document or proof from the DVLA that the vehicle had been sold prior to the PCN being issued.                                             

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

 

I was loading or unloading from the vehicle.

We would not normally cancel a Penalty Charge Notice (PCN) under these circumstances.  Whilst loading and unloading are permitted in certain locations and times.  Loading or unloading was not permitted at the location/time the PCN was issued.                                                                       

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I have never owned this vehicle

Please submit an appeal. We would recommend supplying/uploading any documentation you may have from the DVLA confirming you have never owned this vehicle.                                                                                              

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I am a vehicle hire company and the vehicle was on hire.

We will review the Penalty Charge Notice (PCN) if you can supply/upload a valid hire agreement.  When we review your hire agreement we may check that it is a valid hire agreement and was valid at the time the PCN was issued. 

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I didn't own the vehicle when the Penalty Charge Notice was issued. I purchased the vehicle  later

We will review your Penalty Charge Notice (PCN) if you can provide/upload a receipt/invoice for the vehicle sale/purchase or your completed vehicle registration document.

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I have parked at the same location in the past and did not receive a Penalty Charge Notice.

It is not possible for Civil Enforcement Officers (CEO) to patrol every street and car park at the same time and it may be possible that CEOs may not have been patrolling this location when you previously parked.                                        

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

Other vehicles were not issued with a Penalty Charge Notice

The fact that other vehicles may not have been issued a Penalty Charge Notice (PCN) does not affect yours. The other vehicles may have had an exemption to park or it may be that the other vehicles parked after the Civil Enforcement Officer had left.                                                     

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

I have already paid this Penalty Charge Notice

If you have paid this Penalty Charge Notice (PCN) (rather than another PCN), please upload a bank or credit card statement or details of the receipt number if your PCN was paid online.                                                                                      

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

My car was elsewhere when the Penalty Charge was issued (my vehicle may have been cloned)

It maybe that another vehicle is using your vehicles registration number illegally.

We will review your Penalty Charge Notice (PCN) if you can supply/upload one or more of the following -                                                                

  • Photographs of the front, rear and sides of your vehicle.    
  • Any documents or crime reference numbers from the police if you have previously reported this to the police.         
  • Any evidence that your vehicle was in a different part of the county when the PCN was issued.                                          

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page. .

 

It was a bank holiday

We would not normally cancel a Penalty Charge Notice (PCN) for this reason. The restrictions apply on bank holidays unless signs state otherwise.                           

To submit an appeal or make payment for your PCN please click the continue button at the bottom of this page.

 

Other grounds of appeal

If there are other reasons why you wish to appeal the Penalty Charge Notice please click continue and complete the appeals form and upload any supporting documentation you may wish us to review.

 

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