Accessing Newcastle Libraries during COVID-19
City Library has reopened for some selected services, but Community Hubs remain closed.
We've made a number of changes to our services to help people manage their accounts during the period of closure. Here are some answers to the questions we’ve received since we closed our buildings:
I'm not a member but I want to borrow eBooks, eMagazines and eAudiobooks
You can join online - you can then get (almost) instant access to all our our online and digital services - eBooks, eMagazines, dictionaries, family history - there's loads you can do with our digital library! To use PCs or our Select & Collect service you need to convert to a full membership.
Where do I return my borrowed items?
You can return any items to the 24 hour library on John Dobson Street - just press the button and return the item through the hatch - you'll get a printed receipt. You can also place your borrowed items in the large container at the front of City Libary (weekdays 11am -5pm)
If I can't return my items - will I get a fine?
We've extended the borrowing period on all borrowed items by three months - so you don't need to worry about returning anything - you won't accrue any fines.
My membership is going to expire and I still want to borrow eBooks and use online services
We've extended all memberships that would have expired in the next few months to September, you don't need to renew your membership and you will be able to use all our online services.
I'm already a member but I've forgotten my PIN - how do I access online services?
If you have your library card but can’t remember your PIN go to the library catalogue, select ‘Forgot your password?’ and enter your library card number and email address. You will then be sent a link to reset your PIN.
How to I borrow eBooks, eAudiobooks and digital magazines?
We have an exciting range of eBooks and eAudiobooks for you to download onto a phone or tablet. To download for free just click ‘Bolinda BorrowBox’ or ‘RBDigital eAudiobooks’.
We also offer a great range of popular magazines and comics including Hello!, Empire and BBC Top Gear for you to read on your own device.
What other resources can I access online?
You can access many of our local history resources online, including historic newspapers, encyclopedias and dictionaries. You can also look through many of our historic image collection on our Flickr account.