Coronavirus

We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to www.newcastle.gov.uk/coronavirus

How can you access Newcastle Library services during closure?

Newcastle Libraries and Community Hubs have closed to the public following government advice on social distancing.

This means that you are not able to borrow library items, make council enquiries or visit the buildings in person.

We've made a number of changes to our services to help people manage their accounts during the period of closure. Here are some answers to the questions we’ve received since we closed our buildings:

Where do I return my borrowed items?

You can return any items to the 24 hour library on John Dobson Street - just press the button and return the item through the hatch - you'll get a printed receipt.

If I can't return my items - will I get a fine?

We've extended the borrowing period on all borrowed items by three months - so you don't need to worry about returning anything - you won't accrue any fines.

My membership is going to expire and I still want to borrow eBooks and use online services

We've extended all memberships that would have expired in the next few months to September, you don't need to renew your membership and you will be able to use all our online services.

I'm not a member but I want to borrow eBooks, eMagazines an eAudiobooks

You can join online - we'll then email you your account details and you can access our online services. We're processing membership as quickly as possible, but this might take a couple of days.

I'm already a member but I've forgotten my PIN - how do I access online services?

If you have your library card but can’t remember your PIN go to the library catalogue, select ‘Forgot your password?’ and enter your library card number and email address. You will then be sent a link to reset your PIN.

How to I borrow eBooks, eAudiobooks and digital magazines?

We have an exciting range of eBooks and eAudiobooks for you to download onto a phone or tablet.  To download for free just click ‘Bolinda BorrowBox’ or  ‘RBDigital eAudiobooks’

We also offer a great range of popular magazines and comics including Hello!, Empire and BBC Top Gear  for you to read on your own device,

What other resources can I access online?

You can search hundreds of historic newspapers, practice for the driving theory test, find legal advice or help with your homework through our online resources  available at www.newcastle.gov.uk/24hourlibrary

You can access many of our local history resources online, including historic newspapers, encyclopedias and dictionaries. You can also look through many of our historic image collection on our Flickr account.

We'll be sharing tips on reading, activities and online resources via our social media feeds Facebook, Twitter and Instagram

 

 

 

Is this page useful?
Is this page useful?