Support with Universal Credit applications from Newcastle Libraries

Support with Universal Credit applications from Newcastle Libraries

Do you need help to make a new Universal Credit claim or to manage your existing online Universal Credit account? Newcastle Libraries are here to support you.  We have a dedicated Digital Support officer working at various locations across the City who is here to help you.  The Digital Support Officer may also be able to support with other types of Benefit applications such as Council Tax Reduction, Housing Benefits, Discretionary Housing Payments and other types of DWP benefits.

For more information on how and where you can receive support please contact Elaine on 07970632851 or 0191 2778833 who will advise where the nearest location for you to visit is and arrange an appointment if necessary. 


People who don’t have IT skills, have literacy difficulties or have language barriers should call the national Universal Credit helpline on 0800 328 5644.

Before you start the online claim, you should have the following information with you. You will also need this information for other people who live in your home, e.g. your partner. You may also need to have other information with you, depending on your circumstances. You can start your claim without this information, but you won’t be able to submit the claim until all the requested information is provided which will delay your first payment.

  • An email address
  • Your postcode
  • Your National Insurance number and your nationality
  • Details of the bank, building society or credit union account you want Universal Credit to be paid into (including account name, sort code and account number)
  • Your rent agreement (if you have one) or mortgage details
  • Details of your savings or other capital
  • Details about your work and earnings
  • Details of any income that is not from work, e.g. from an insurance plan
  • Details of any other benefits you are getting
  • Details of any education or training
  • Details of your children, including their Child Benefit numbers

Once you have submitted your claim, you must verify your identity. You can do this online which has been expanded to include the Government Gateway. If you can’t do this, phone the Universal Credit helpline on 0800 328 5644

Did you know?

Newcastle City Council is providing a reduced service to support to residents to make Universal Credit claims online. This is only for residents who have IT skills and internet access, and who can be guided through the process using their IT equipment at home.

Residents who already have a Universal Credit claim can also be given support to access their online accounts and report any changes, again using their own IT equipment at home. You must have your login details (for data protection purposes) and will be guided on how to log into your account and on the changes you need to make. To get this support, phone Elaine on 07970 632 851 (Monday to Friday, from 8.30am to 4.30pm).



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