Workforce Development and Customer Relations Manager

Adult Social Care and Integrated Services

Newcastle upon Tyne

Workforce Development and Customer Relations Manager



Full time

£50,603 - £53,754 per annum

Why work for Newcastle City Council?

Newcastle City Council offers you an exciting opportunity to work in a vibrant city with proactive and committed people who have a genuine desire and motivation to support positive outcomes for the residents of Newcastle, striving to achieve the values of being Proud, Fair and Ambitious.

What do we offer?

As an employee of NCC, you will have access to:

• A competitive salary

• Access to Local Government pension scheme

• Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually

• A bespoke induction

• Various flexible working options

• Agile working, enabling both home working and office based working

• A generous Flexi Scheme

• Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives

• Access to various salary sacrifice schemes - covering cars, white electrical goods and tax efficient saving contributions towards your pension

• Discounted travel passes

What about the Role?

We are seeking to recruit an experienced and motivated manager to lead our Workforce Development and manage our Customer Services Team. You will work closely with our senior managers and regional partners to lead workforce planning and development in our Adult Social Care and Integrated Services Directorate. In addition you will manage our Complaints and Customer Relations Team - coordinating statutory adult and children’s social care complaints and enquiries, school admission appeals and Freedom of Information requests.

This is a wide-ranging role and we welcome applications from those with expertise in workforce development or customer relations who are looking to develop skills in a new area.

You will have the ability to work across networks and have the necessary skills and experience to manage budgets. You will be able to interpret policy and legislation. You will have strong leadership skills and the disposition to offer good support to members of staff in challenging and fast-moving environment. Sound and decisive decision-making, commensurate with the grade of the post, is also required. It is important to understand the needs of the people who contact our service to pass on their feedback.

If you are committed to working as part of a strong, stable, welcoming senior management team in Newcastle, to support workforce development, learning, and customer relations then this is a great time to join us.

Details of the skills and experience required and the duties of these roles can be found in the Job Descriptions and Person Specifications provided.

We plan to interview in early December 2022.

For an informal discussion please contact Jonathan Jamison, Assistant Director Adult Social Care, on 0191 2116387.

Apply online at, select 'Apply Now' and complete our online application form.


Closing date:

2 December 2022

Apply and view further information