Children Education and Skills

Newcastle upon Tyne

Service Improvement Assistant



Full time

£24,948 - £26,845

An exciting opportunity has arisen for a Service Improvement Assistant to join our Service Improvement team within the Education and Skills Division on a fixed term basis until 31 August 2024.

This is a varied and busy role, and the successful candidate will be expected to work across the directorate, supporting a range of functions within the Education and Skills Division, as well as providing support to the Leadership Team within Children and Families Newcastle.

You will be joining a small team and will be expected to provide a range of functions, including:

• Supporting service improvement functions across the directorate

• Supporting schools and services with our traded service website, Services to Schools

• Supporting and monitoring projects

• Providing support to our stakeholder groups which include headteachers, Health partners, and Children’s Social Care colleagues

We are looking for people who:

• Are passionate about supporting services to improve outcomes for children and families

• Are highly organised, can work on their own initiative and be able to manage and prioritise their workload within a fast-paced working environment

• Have excellent IT skills and be confident in gathering and analysing information to support decision making and project management

• Have a collaborative approach to working

• Have excellent verbal and written communications skills

• Are committed to learning new skills

Of the role, one of our Service Improvement Assistants said:

“This role has given me a valuable insight into how different areas of the Council work and offered an opportunity to support integrated working across divisions. With this, my contribution to improving services has been really varied and interesting. For example, as part of various website development projects, I have developed my skills in producing digital content for different audiences. Most importantly, my contributions through this role have been part of the broader purpose of improving services for children, young people, and families.”

In return, Newcastle City Council offers:

• A competitive salary

• Access to Local Government Pension Scheme

• Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually

• A bespoke induction

• Various flexible working options

• Agile working, enabling both home working and office-based working

• A generous Flexi Scheme

• Access to Occupational Health, Mindfulness sessions, and other wellbeing initiatives

• Discounted travel pass

For an informal discussion please contact Julie Preece, Lead Specialist: Partner Engagement -

Apply online at, select 'Apply Now' and complete our online application form.

Interviews will be held week beginning 16 January 2023.


Closing date:

13 December 2022

Apply and view further information