Newcastle Upon Tyne

Senior Operations Manager

Please note that in all cases written references will be taken up and made available to interviewers BEFORE the final selection stage; even if you indicate otherwise



Full time

£45,495 - £49, 590 per annum (pay award pending)

We are recruiting a key post of Senior Operations Manager, to manage the Catering service in Newcastle City Council. This includes providing School Meals in 87 schools across the city as well as Welfare Catering which includes Meals at Home, a Welfare Day Centre and 2 Residential Centres.

With the legislation changes in catering, this post is essential in ensuring the safety of food across the services. You will need a breadth of understanding nutrition and allergens, including legislation requirements, You will be responsible for 5 Operational Managers with 450 members of staff in the catering team, so it is essential that you have experience of managing large teams.

You will represent the service in strategic meetings alongside other professionals reviewing policies in healthy eating, public health, dieticians and the postholder will work alongside the Service Manager in reviewing and developing essential services in catering supporting the healthy eating agenda as well as Food Waste Management.

You will need to be an excellent communicator as you will be liaising with clients and stakeholders including Headteachers, Business Managers, schools, parents, children, and health professionals.

It is important that you have worked in a catering environment at a senior level; you must be able to manage the service to ensure the best quality service is achieved.

You need to be a forward thinker and passionate about the service, someone who can effectively manage, persuade, and negotiate and seek innovative solutions, you need to be able to adapt to change easily.

You need to have a high level of financial acumen and experience of working in a commercial environment.

It is essential that you have a minimum NVQ level 4 (or equivalent) from a nutritional / catering background.

What we offer:

• Competitive salary £45,495 - £49,590 (pending pay award)

• Up to 29 days annual leave per annum.

• Flexi Scheme

• Paid DBS

• Full training and opportunities for career development

• Attractive Local Government Pension Scheme

• Cycle2work scheme

• Access to a salary sacrifice car lease and home electronics scheme.

• Full employee support package including access to a free confidential 24 hour Health Assured Employee Assistance Programme

• Staff offers including discounts on travel passes and leisure.

We are looking for someone who can demonstrate:

• Recent catering experience working at a senior level

• Experience of managing a large workforce

• Extensive knowledge of nutrition and experience in developing menus in accordance with the School Food Standards.

• Up to date knowledge and practical application of food legislation and managing allergens within a catering service

• Computer literacy and experience in working with information systems with a high degree of accuracy.

• Excellent written and oral communication and presentation skills.

• Proven ability to effectively persuade, negotiate and influence at all levels.

• Well developed financial acumen in managing a service within budget.

• Self motivation and ability to work to fixed deadlines.

As the postholder will be required to visit Schools in a professional capacity, there is a requirement to undertake additional recruitment checks which will include a DBS check (Data and Barring System) to see if you have had any criminal convictions, a check of police information.


Apply online at, select 'Apply Now' and complete our online application form.

If you would an informal discussion about this opportunity, please call Karen Brown, Service Manager on 0191 2777 520.


Closing date:

8 June 2023

Apply and view further information