Newcastle upon Tyne

Senior Business Support Officer



Full time

£22,627 – £24,491 per annum

Senior Business Support Officer supporting Licensing

Business Support provide an enabling service to all areas of Newcastle City Council. The Business Support teams are flexible and responsive and there will be opportunities to move between teams to gain experience of the services across the council.

If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, we would welcome applications for the current opportunities.

We currently have a Senior Business Support Officer within our team who provide support to the Licensing section of Public Safety and Regulatory Services.

Working in the reactive, fast-paced environment of the Licensing office at Wincomblee, Walker the role involves working between a busy front line reception and back office environment processing licensing applications and related tasks accurately to tight deadlines using a number of in-house and external systems/methods.

The successful candidate needs to have excellent organisation and communications skills with the ability to multi-task during busy periods as well as pass information and liaise effectively with Licensing Officers.

Excellent customer service skills are also essential with the ability to deal with, at times, difficult and challenging customers both face to face and on the telephone. Previous knowledge would be advantageous but full training will be given.

You will need to be familiar with Microsoft Office and possess excellent organisational and communication skills. We are looking for flexible team players who want to join us in developing excellent service provision.

In your application you need to demonstrate that you meet the essential criteria listed in the person specification and give recent relevant examples of how you meet that criteria.

In response to the current Coronavirus pandemic you will be expected to work in a flexible way between an office base at Wincomblee, Walker, Newcastle and remotely from your home.

For an informal discussion, please contact Linda Wright by email and she will arrange a discussion with you.

Apply online at, select 'Apply Now' and complete our online application form.


Closing date:

14 October 2021

Apply and view further information