School Appeals and Complaints Officer

Newcastle Upon Tyne

School Appeals and Complaints Officer



Full time

£36, 298 - £40,478 per annum, pay award pending

Why work for Newcastle City Council?

Newcastle City Council offers you an exciting opportunity to work in a vibrant city with proactive and committed people who have a genuine desire and motivation to support positive outcomes for the residents of Newcastle, striving to achieve the values of being Proud, Fair and Ambitious.

What do we offer?

As an employee of NCC, you will have access to:

• A competitive salary

• Access to Local Government pension scheme

• Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave, annually

• A bespoke induction

• Various flexible working options

• Agile working, enabling both home working and office based working

• A generous Flexi Scheme

• Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives

• Access to various salary sacrifice schemes - covering cars, white electrical goods and tax efficient saving contributions towards your pension

• Discounted travel passes

What about the Team?

You will join a wider team with responsibility for providing a customer focused complaints and customer relations service, which includes statutory Social Care complaints, Freedom of Information requests and School Admission Appeals.

What about the Role?

As a highly motivated and committed team player, with experience of working in a busy customer services environment, you will use your excellent communication and customer service skills to be able to work confidently and effectively with a range of stakeholders and customers.

This role will work primarily from home, with office working as required to support service requirements. You will need access to the internet via wi-fi, and will be provided with the IT equipment you’ll need to work from home.

To apply for this role, you will need to be confident, customer focussed, able to communicate with a wide and varied audience and have a flexible approach to work, meeting challenging deadlines.

Details of the skills and experience required and the duties of these roles can be found in the Job Description and Person Specification provided.

For an informal discussion please contact Jonathan Jamison, Assistant Director Adult Social Care on 07854012465.

Closing date for applications is Monday 12th June 2023.

Apply online at, select 'Apply Now' and complete our online application form.


Closing date:

12 June 2023

Apply and view further information