Newcastle upon Tyne

Revenues Officer (4 posts)



Full time

£22,627 - £24,491 per annum (pro rata for part time hours)

Newcastle City Council Revenues, Benefits and Exchequer Team has undergone major transformation and we are implementing new and leaner operating models. We are looking to recruit experienced officers to join our successful and dynamic team.

As a Revenues Officer you will be responsible for billing, collection and recovery of council tax. This includes processing changes of address, applying discounts reliefs and exemptions, verifying and processing refunds and dealing with general council tax account maintenance. You will need to learn and understand relevant legislation to be able to do this. You will deal with phone calls from customers, property owners, managing agents and other third parties to deal with council tax enquiries and you will also negotiate and set up payment arrangements.

You will require excellent communication skills and the ability to process high volumes of work accurately within prescribed deadlines.

If you are enthusiastic and have the necessary skills and experience to join our team and are dedicated to continuous improvement, we would like to hear from you.

Once training has taken place there is an expectation that you will be working from home for most of the time.

Interviews will be conducted using ‘Teams’.

Apply online at, select 'Apply Now' and complete our online application form.

If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.

As this post involves working with children, vulnerable adults or dealing with sensitive information, written references will be taken up and made available to interviewers before the final selection stage; even if you indicate otherwise.


Closing date:

5 December 2021

Apply and view further information