Operations and Regulatory Services
Newcastle upon Tyne
£19,650 - £20,852
Newcastle is a great City, one that never stands still, that faces forward and embraces change. A City that makes history and shapes the future with a bold vision to achieve its ambitions supporting a post-pandemic vibrant City for both its residents and visitors.
Newcastle Parking Services play a key role in supporting residents; businesses and visitors across the city through the provision of parking places and enforcement of parking and bus lane restrictions to keep the city moving and maintain the safety of pedestrians; drivers and their passengers. Later this year the team will be involved with the introduction and enforcement of a Clean Air Zone to help reduce the number of polluting vehicles entering the city and improve the quality of the air that we breathe.
We currently have an opportunity to join the large Parking Services team. This is an exciting time to secure a role to assist in the processing of Parking, Bus Lane Penalty Charge Notices, Litter Fixed Penalty Notices and Clean Air Zone Penalty Charge Notices by dealing with all related correspondence in accordance with authorised procedures.
The workload is varied and can range from processing applications for parking permits and exemptions to enter the Clean Air Zone, to using analytical skills in assessing appeals, plus customer service skills for a wide range of queries.
Candidates must enjoy employing good IT skills whilst using generic and bespoke software systems and work within data protection guidelines.
We work in a fast-paced; high volume; team environment where team members get to demonstrate excellent communication and organisational skills.
You will have the opportunity to work flexibly across the working week between office and home to suit your work life balance and to meet the needs of the business.
In response to the Coronavirus pandemic you may be expected to work in a flexible way between an office base and remotely from your home. To enable you to do that you would need access to the internet via wi-fi in your home. You would be provided with the IT equipment to enable you to work from home.
We offer 23 days annual leave pro rata, plus bank holidays rising to 28 days after 5 years. You also have the option to buy additional annual leave. An excellent pension scheme and a range of benefits including discounts at various retail outlets, option to lease cars and buy electronic products through a salary sacrifice scheme are additional benefits available to Council staff.
Staff joining the Notice Processing teams enjoy the challenges of a changing business and have taken opportunities to move between our teams to gain further experience. The Parking Clerk post has proved to be an excellent grounding for other opportunities within the Council.
If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, please review the Person Specification and submit your application showing us how your experience could fit this post and enhance our team.
An informal discussion can be had with John Skeen about this role please contact him via email at email@example.com.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.
If you are successful, we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.
15 August 2022