Newcastle upon Tyne

ICT Support Officers

Please note that in all cases written references will be taken up and made available to interviewers BEFORE the final selection stage; even if you indicate otherwise



Full time

£23,023 - £24,920 per annum

Newcastle is a great City, one that never stands still, that faces forward and embraces change. A City that makes history and shapes the future with a bold vision to achieve its technological ambitions supporting a post-pandemic vibrant City for both its residents and visitors.

Our passion for a digital revolution is driven by all we know it can deliver and we believe it is powered by people and inspired by fresh ideas. For us, ICT is all about possibilities and it’s about reaching higher, every time. Allowing us to be smarter, fairer, faster and more productive. There’s so much talent and data passing through Newcastle and we have the knowledge, skills, and resources to harness it.

We have an exciting opportunity for talented technologically minded individuals who are looking to progress their career in ICT.

What will I be doing?

You will play an integral role in delivering current and future ICT projects and day-to-day support, including agile working for staff and partner organisations.

We have four positions available, one based in our Schools Support Team, and two based in our Customer Response Team and one based in the Infrastructure Support Team. All positions are providing front line ICT support to end users across several different locations across the City.

What will I need?

The successful individuals should have excellent customer service skills and have a desire to provide high quality ICT support to a wide customer base.

In return for your skills, attributes & knowledge you will be joining a values-based organisation which prides itself on employee engagement, an excellent employment package and a rewarding career with an innovative and award-winning service.

This role comes with a highly competitive benefits package including salary, flexible working, and continuous professional development. In addition to this we support our people inside and out of work - offering a very competitive pension scheme, employee support programmes, and access to a number of salary sacrifice schemes.

If you believe you have the ability to make a difference for the future of our residents and visitors and would love to develop across a breadth of ICT opportunities, we would love to hear from you. We are looking for you to help us shape and invent the future in Newcastle… a true digital by design City.

For an informal chat about the role please contact Paul Simpson, 0191 2116004.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

As this post involves working with children, vulnerable adults or dealing with sensitive information, written references will be taken up and made available to interviewers before the final selection stage; even if you indicate otherwise.

Apply online at by uploading your CV.

Please note this is a rolling advert and will be advertised at 2 week intervals until all of the positions are filled.

Previous applicants need not apply.


Closing date:

10 August 2022

Apply and view further information