Newcastle Upon Tyne

Customer Service Assistants



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£19,650 - £20,852 per annum (pro rata for part time hours)

Permanent Role

29 hours per week based at South Shields Museum and Art Gallery

Fixed Term Roles - Until 30 September 2023

14-15 hours per week based at Segedunum Roman Fort

Tyne and Wear Archives and Museums (TWAM) is a major regional museum, art gallery and archives service managing a collection of nine museums and galleries across Tyneside and the Archives for Tyne and Wear.

An exciting opportunity has arisen to join this award winning service; we are seeking to recruit enthusiastic and dedicated Customer Service Assistants to work as part of our Front of House team. Successful applicants will deliver a high standard of customer service across our venues. Although you will be attached to one particular venue/s you may be required to work at any of our locations, as and when required. Successful candidates will work to a rota which is likely to include regular rostered weekends. Hours for the role at Segedunum will also vary throughout the year in line with seasonal opening times.

Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.

The permanent CSA role at South Shields Museum and Art Gallery will also require the job holder to support with the care of animals in Creature Corner.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

Please clearly state any preference in role on your application form.

If you would like to find out any more information about the role please email

Apply online at, select 'Apply Now' and complete our online application form.

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Closing date:

8 August 2022

Apply and view further information