Customer Service Assistant

Customer Service Assistant

Ref:

M437

Part time

£19,650 - £20,852 per annum, pro rata

Fixed term for the season until 2 October 2022

Tyne and Wear Archives and Museums (TWAM) is a major regional museum, art gallery and archives service managing a collection of nine museums and galleries across Tyneside and the Archives for Tyne and Wear.

An exciting opportunity has arisen to work at one of our World Heritage Site venues; we are seeking to recruit an enthusiastic and dedicated Customer Service Assistant to work as part of our Front of House team at Arbeia, South Shields Roman Fort. It is a particularly exciting time to join this team whilst they are involved in the yearlong festival of activities and events celebrating 1900 years since the building of Hadrian’s Wall. The successful candidate will work to a rota which will include regular rostered weekends.

The successful applicant will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

For further information about the role please contact HRRecruitment@twmuseums.org.uk

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Fixed Term

Closing date:

8 June 2022