Contact Officer

Contact Officer

THIS IS A CATEGORY "E" POST.
Please note that in all cases written references will be taken up and made available to interviewers BEFORE the final selection stage; even if you indicate otherwise

Ref:

AS45(e)

Please see advert text

£22,627 - £24,491 per annum pro

Community Health & Social Care Direct is a well established team which takes enquiries and referrals for new Adult Social Care cases and known cases in the reviewing system. The work is varied, fast paced and exciting. The team is hugely supportive.

All the work is carried out via the telephone and the role is office based. Office hours are 8am to 5pm and there are shift patterns to ensure all hours are covered.

Communication is a key skill required, both verbal and in writing, as is a knowledge of IT systems. You need to be able to record accurately and concisely and be able to follow procedures and guidance.

The work can be challenging and may involve talking with some very vulnerable people as their first point of contact. The ability to screen calls, make decisions, and ensure satisfactory outcomes is crucial as is the ability to maintain good working relations with colleagues and external stakeholders.

A working knowledge of the Care Act and NMET and its application to referrals is integral to the work we undertake and as such is beneficial.

37 hours per week & 18.5 hours per week (to be negotiated) available.

As this post involves working with children, vulnerable adults or dealing with sensitive information, written references will be taken up and made available to interviewers before the final selection stage; even if you indicate otherwise.

We are strongly committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undertake an enhanced DBS disclosure and a range of other recruitment checks.

Apply online at www.northeastjobs.org.uk.

For an informal discussion please contact Johanne Slater on 2788340 or Julie Moore on 2788372

Permanent

Closing date:

18 March 2021