Contact Centre

Contact Centre

THIS IS A CATEGORY "E" POST.
Please note that in all cases written references will be taken up and made available to interviewers BEFORE the final selection stage; even if you indicate otherwise

Ref:

AS147(e)

Part time

£23,023 - £24,920 per annum, pro rata (£11,511 - £12,460 actual Salary)

Community Health & Social Care Direct is a well established team which takes enquiries and referrals for new Adult Social Care cases and known cases in the reviewing system. The work is varied, fast paced and exciting. The team is hugely supportive.

All the work is carried out via the telephone and the role is office based. Office hours are 8am to 5pm and there are shift patterns to ensure all hours are covered.

Communication is a key skill required, both verbal and in writing, as is a knowledge of IT systems. You need to be able to record accurately and concisely and be able to follow procedures and guidance.

The work can be challenging and may involve talking with some very vulnerable people as their first point of contact. The ability to screen calls, make decisions, and ensure satisfactory outcomes is crucial as is the ability to maintain good working relations with colleagues and external stakeholders.

A working knowledge of the Care Act and NMET and its application to referrals is integral to the work we undertake and as such is beneficial.

For an informal discussion please contact Johanne Slater on 2788340 or Julie Moore on 2788372

As this post involves working with children, vulnerable adults or dealing with sensitive information, written references will be taken up and made available to interviewers before the final selection stage; even if you indicate otherwise.

We are strongly committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undertake an enhanced DBS disclosure and a range of other recruitment checks.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Permanent

Closing date:

31 May 2022