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Newcastle upon Tyne

Business Support Officer

Ref:

RES131

Please see advert text

£18,795 - £19,945 per annum, pro rata

We have a number of permanent and temporary Business Support Officer vacancies (full time and part time). The vacancies are in the following areas of the business

SENAPR / Connexions - Education Health Care Plan (EHCP)

Supporting the SENAPR and Connexions service in the administration of EHCPs. You must have the ability to multi task and be able to prioritise tasks in line with time scales. You should be pro-active and have excellent communication skills. The main IT systems used in this role are Capita and all MS Office packages.

For further information please contact Lesley Whiting on 0191 2116328 or email lesley.whiting@newcastle.gov.uk

Childrens Safeguarding Standard Unit (CSSU) - Minute Taking

Supporting the council’s CSSU and organising / administrating Child Protection conferences and associated meetings. You should have excellent organisation and communications skills and the ability to deal with challenging situations. You should have the ability to multi-task and deal with a high workload with changing priorities and tight deadlines. The main IT systems used in this role are CareFirst, Total view, secure email and MS Office.

For further information please contact Stewart Brown on 0191 2788281 or email stewart.brown@newcastle.gov.uk

Adult Social Care

Supporting a number of areas of Adult Social Care such as social care direct and single entry. You will work on rotation around a number of areas of work every 6 weeks. The work has a high priority and is time limited which needs attention to detail. You should have the ability to adapt to IT systems, deal with vulnerable people on the phone and face to face, work to very tight deadlines and retain knowledge of procedures supporting different service areas. The main IT systems used in this role are CareFirst, Total view, WMS, secure email and MS Office.

For further information please contact Gill Shafto on 0191 2788264 or email gill.shafto@newcastle.gov.uk

Complaints and School Admissions Appeals

Supporting Adults and Childrens complaints procedures together with the support of School Admissions Appeals. You should have excellent verbal and written communications skills, the ability to deal with challenging situations, and difficult people on the phone and face to face. You must have the ability to multi-task and deal with a high workload with changing priorities and tight deadlines. The main IT systems used in this role are Lagan and all MS Office packages.

For further information please contact Sandy Gooding on 0191 2772666 or email sandy.gooding@newcastle.gov.uk

Fostering

Supporting the Fostering service in Children’s Social Care. You should have excellent communications skills, the ability to deal with challenging situations, and difficult people on the phone and face to face. You must have the ability to multi-task and deal with a high workload with changing priorities and tight deadlines. The main IT systems used in this role are CareFirst, Total view, secure email and MS Office.

For further information please contact Amy Furniss on 0191 2772438 or email amy.furniss@newcastle.gov.uk

Initial Response Service

Supporting the Initial Response Service in Children’s Social Care. You should have excellent organisation and communications skills, the ability to process tasks accurately and to tight deadlines. The role requires minute taking. You should also have the ability to multi-task and deal with a high workload with changing priorities. The main IT systems used in this role are CareFirst, Total view, secure email and MS Office.

For further information please contact Amy Furniss on 0191 2772438 or email amy.furniss@newcastle.gov.uk

MESMAC / SHINE

Supporting the MESMAC and SHINE teams. You should have excellent communication skills and the ability to work with sensitive information regarding clients. The main IT systems used in this role are CareFirst, secure email and MS Office.

For further information please contact Lesley Whiting on 0191 2116328 or email lesley.whiting@newcastle.gov.uk

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Please See Advert Text

Closing date:

20 February 2020

Apply and view further information