Energy for residents

Information on saving energy and reducing your bills at home:-

• find a better energy deal
• reduce your energy use
• understand your energy bills
• get help from the Warm Home Discount scheme 
• find more information on heating benefits
• find out about smart meters

Financial help to improve your home

The council has secured over £1million funding from the Green Homes Grant Local Authority Delivery GHG LAD scheme to help home owners improve the energy rating of their properties. The scheme is targeted at residents with gross household incomes of £30,000/year or less living in homes with a low energy rating (EPC of D/E/F/G) Apply online via our delivery partner E.ON or phone: 0333 202 4820

If you are not eligible for GHG LAD you could get a voucher towards the cost of energy efficiency improvements, such as insulation or low carbon heating, from the government's Green Homes Grant. 

Interested in a renewable heating source? Apply for a free air source heat pump though the Electrification of Heat programme.

If you are a homeowner with a broken or unrepairable gas central heating boiler we can refer you for assistance to the Emergency Central Heating Offer (ECHO) scheme. Eligibility - income under £30k/year or claiming a benefit. Please note: this scheme closed on 08/02/2021 but we hope it will be available again later in 2021.

Help with energy costs

If you need help to top up your prepayment meter, you should contact your energy supplier in the first instance. They may be able to issue a top up voucher or extend the emergency credit facility.

If your supplier refuses support then you can contact the Citizens Advice consumer helpline on phone: 0808 223 1133 and ask them to make a referral to the Extra Help Unit.

You may also be eligible for Crisis Support.

If you are worried about your energy bills, need help to resolve an issue with your energy supplier or have problems heating your home please contact us.