Energy for residents

Information on saving energy and reducing your bills at home:-

• find a better energy deal
• reduce your energy use
• understand your energy bills
• get help from the Warm Home Discount scheme 
• find more information on heating benefits
• find out about smart meters

Financial help to improve your home

The council has secured almost £3 million funding from the Green Homes Grant Local Authority Delivery GHG LAD scheme to help home owners improve the energy rating of their properties. The scheme is targeted at residents with gross household incomes of £30,000/year or less living in homes with a low energy rating (EPC of E/F/G.) We can fund measures such as external wall insulation, low carbon heating and solar panels. To find out more, visit our delivery partner E.ON's Green Homes Grant webpage or phone: 0333 202 4820

If you are not eligible for GHG LAD you could get a voucher towards the cost of energy efficiency improvements, such as insulation or low carbon heating, from the government's Green Homes Grant. Deadline to apply is 5pm on 31/03/21.

Interested in a renewable heating source? Apply for a free air source heat pump through the Electrification of Heat programme. This scheme has no income eligibility, but you must be a homeowner and your property must be suitable for the technology.

If you are a homeowner with a broken or unrepairable gas central heating boiler we can refer you for assistance to the Emergency Central Heating Offer (ECHO) scheme. Eligibility - income under £30k/year or claiming a benefit. Please note: this scheme closed in February but we hope it will be available again later in 2021.

Homeowners may also be able to get help with gas safety issues, such as annual servicing or safety checks. 

You may also be able to replace an inefficient gas boiler via the Energy Company Obligation ECO.  Generally ECO will not cover the full cost of replacing a boiler on its own, but you can get more funding if you can also have an insulation measure installed in your property at the same time.  Many companies deliver ECO funding on behalf of the obligated energy suppliers. Please contact us if you need advice.

If you would like advice on the help and support available please contact us.  Please note: if you need help to top up your meter, then please see contacts below.

Help with energy costs

If you need help to top up your prepayment meter, you should contact your energy supplier in the first instance. They may be able to issue a top up voucher or extend the emergency credit facility.

If your supplier refuses support then you can contact the Citizens Advice consumer helpline on phone: 0808 223 1133 and ask them to make a referral to the Extra Help Unit.

You may also be eligible for Crisis Support, help from National Energy Action or help from Citizens Advice Newcastle.

Further advice available from Citizens Advice.