Coronavirus

We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to www.newcastle.gov.uk/coronavirus

Energy for residents

Information on saving energy and reducing your bills at home:-

If you are an eligible homeowner with a broken or unrepairable gas central heating boiler we can refer you for assistance to the Emergency Central Heating Offer (ECHO) scheme.

If you need help to top up your prepayment meter, you should contact your energy supplier in the first instance. They may be able to issue a top up voucher or extend the emergency credit facility. If your supplier refuses support then you can contact the Citizens Advice consumer helpline on phone: 0808 223 1133 and ask them to speak to your supplier.

If you are worried about your energy bills, need help to resolve an issue with your energy supplier or have problems heating your home please contact us.

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