Energy for residents

• Save energy and reduce your bills
• Financial help to improve your home
• Help with prepayment energy costs
• Contact us

Save energy and reduce your bills

Information on saving energy and reducing your bills at home is available online from a number of sources.

The links below can help you to:

• find a better energy deal
• reduce your energy use
• understand your energy bills
• receive help from the Warm Home Discount scheme 
• find information about the Winter Fuel Payment and Cold Weather Payments
• find out about smart meters

Financial help to improve your home

Green Homes Grant Local Authority Delivery scheme

The council has secured almost £3 million in funding from the Green Homes Grant Local Authority Delivery (GHG LAD) scheme to help homeowners improve the energy rating of their properties.

The scheme is targeted at residents with gross household incomes of £30,000 per year or less, living in homes with a low energy rating (an EPC of E/F/G).

We can fund measures such as wall, loft and floor insulation, low carbon heating and solar panels.

To find out more, visit our delivery partner E.ON's Green Homes Grant webpage or phone 0333 202 4820

Emergency Central Heating Offer

If you are a homeowner with a broken or unrepairable gas central heating boiler we can refer you for assistance to the Emergency Central Heating Offer (ECHO) scheme. 

To be eligible you must own and live in the property and have a gross household income under £30,000 per year or be claiming a benefit.

This scheme re-opened on June 9 2021 and is expected to be available over the winter months, or until funding is exhausted.

Gas safety

Homeowners may be able to get help with as safety issues, such as annual servicing or safety checks. 

Energy Company Obligation

You may also be able to replace an inefficient gas boiler via the Energy Company Obligation ECO. 

Generally ECO will not cover the full cost of replacing a boiler on its own, but you can get more funding if you can also have an insulation measure installed in your property at the same time. 

Many companies deliver ECO funding on behalf of the obligated energy suppliers.

ECO is available to homeowners and private renters, although not all measures (such as boilers) can be accessed by those renting.

Contact us

If you would like advice on the help and support available please contact us. 

Please note: if you need help to top up your meter, then please see contacts below.

Help with prepayment energy costs

If your prepayment meters are about to go go off supply and you need help to top up, you should contact your energy supplier in the first instance. They may be able to issue a credit top up voucher or extend the emergency credit facility.

If your supplier refuses support then you can contact the Citizens Advice consumer helpline by calling 0808 223 1133 and asking them to make a referral to the Extra Help Unit.

You may also be eligible for Crisis Support, help from National Energy Action or help from Citizens Advice Newcastle.

Further advice available from Citizens Advice.