Commercial waste disposal

Our commercial waste service in Newcastle upon Tyne

trade waste bin picture

We are locally based in the west end of Newcastle. All of our staff are friendly and dedicated to giving you the best customer experience. Our trained crews have excellent local knowledge. 

To further improve the customer experience we have invested in the latest technology to ensure a smooth running and reliable service. Our fleet of vehicles is tracked in real time and the crews have in- cab technologies that enable swift reporting of any issues.

We are very competitively priced, so please give us a call to discuss your options. 

Our Team and Our Service for You

For further information on our Commercial Waste Service please contact our dedicated team:

We will respond to emails and call back requests within 48 working hours. You will get a named contact for your query or contract.

The collection service operates over 7 days a week, with our friendly and knowledgeable customer service and payments team working Monday to Friday 8am till 4pm (excluding bank holidays.)

You can also make reports and requests by phoning 0191 278 7878 and asking for "Envirocall."

Remember, the requirements of the Environmental Protection Act 1990 place a duty of care on all producers of waste from businesses to ensure all waste is sorted and disposed of responsibly. See our pages on the duty of care.

We offer the following services:

  • Collections tailored to your unique business needs.  We offer a range of collection frequencies over 7 days

  • Proactive customer service. We will let you know of any collection or payment issues in advance where possible, helping you to keep on top of your waste management.

  • Refuse and Recycling collections, so you can be a greener business!

  • Waste containers. We offer a range of sizes for a variety of clients and business types. You can pay for as many bins as your business needs.

  • Site visits to assess your needs and to make sure you get a tailor made service.

  • Additional collections of waste outside of your standard contact. Please contact us regarding charges and options.  We can also arrange collection of some hazardous items outside of contracted agreements for a separate charge.

  • A variety of payment options


Report a problem with trade waste

If you experience any problems with businesses not disposing their waste in the appropriate manner, telephone 0191 278 7878 and ask for 'environmental health' or email psr@newcastle.gov.uk.

If you are an existing customer and need to report a missed collection or other issue, please contact the team 0191 265 1414. We will look into the matter for you as soon as possible

 


 

Did you know?

Coming Soon sign

We are investing in new technology and working hard on a new Customer Portal.

As a customer on Newcastle City Council you will shortly be able to monitor your contract, collections and make payments online. 

There will also be a range of online self-service options, available at your convenience.

We will make our existing clients aware of when this goes live, so you might be hearing from us soon!

Need more information?

For further information on our Commercial Waste Service please contact our dedicated team:

If you want more advice on disposing of business or commercial waste, please have a look at the governments' guidance.

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