Log in or request to view your account online

The easiest way to manage your council tax account is to request to view your account online. You can check balances, make payments or tell us of a change in circumstances. You can also manage your Direct Debit and request to pay over 12 months. Other services are also available.

You must already be liable to pay for business rates or council tax to use this service. You need your account reference number from your bill to request to view your account online. If you have not yet received a bill you must tell us about your change first. This is so that we can provide you with a bill and account reference number.

If you have already set up a password to view your account online please click below. You can also use this link to reset your password if you have forgotten your log in details.

Login to view your account online

Manage your council tax, business rates and benefits online

To view your account online, you will first need to provide us with some information. This is so that we can establish that you are the responsible person. Once we verify this, we will grant access under the data protection act so you can view your account online.

Note: upon first login, we will prompt you to reset your password.

You will need your existing reference number to view your account online. This is on your latest bill or housing benefit notification.

The following services are available. You can also link your account to other council tax, business rates and benefit accounts you have with Newcastle City Council:

Council tax

  • View details of your council tax account
  • Download and view your council tax bill
  • Check balances and make payments
  • Set up or change a direct debit to pay council tax
  • Tell us you're moving
  • Check your council tax band
  • Receive automatic notifications when there has been a change to your account

Business rates

  • View details of your business rates account
  • Download and view your business rates bill
  • Check balances and make payments
  • Set up or change a direct debit to pay business rates 
  • Tell us of a change in circumstances
  • Check the rateable value on your business property

Housing benefit

  • Apply for and view details of your claim
  • Check when the next housing benefit payment is due
  • Check the make up of the household
  • Check any overpayments outstanding
  • Report a change in circumstances

Set up your online account in three easy steps

Step 1: Provide your email address

Step 2: Create a password

Step 3: Select your services

Request to view your account online

Upload evidence and documents

We've made it easier for you to provide us with evidence required to process applications. This page has guidance on the types of documents we accept and other information

Please note: You can come back to upload documents at a later date. You can save your application before submitting to be able to log in and view it later.

Upload evidence and documents