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Safeguarding Adults - information for professionals and volunteers

If you work with adults who need protection, or additional help and support, either paid or voluntarily, this is where you'll find multi agency policies, procedures, organisational guidance, templates and training information to support your safeguarding role. 

The Newcastle Safeguarding Adults Board (NSAB) makes sure that all organisations work closely together, using the same multi-agency policies and procedures, to protect and prevent abuse of adults at risk.  Professionals should refer to the multi-agency safeguarding adults policy and procedures to inform their actions when there is a concern about abuse or neglect.  Professionals may also wish to consult the NSAB Safeguarding Adults Risk Threshold Tool to inform their decision-making.


How to make a referral

Referrals made to the Local Authority should be made using the Safeguarding Adults Initial Enquiry Form.  A telephone call should made initially to either Community Health and Social Care Direct (Telephone: 0191 278 8377) or to the adult at risk's allocated Social Worker if you know that they have one. Referrals do not need to be out of hours unless there is an urgent or emergency social care need.  The Out of Hours service can be contacted on Telephone: 0191 278 7878.


Advice and Guidance

The Safeguarding Adults Unit is the specialist team within the Local Authority responsible for safeguarding adults. They provide advice and guidance to professionals from all organisations. The professionals Advice Line (Telephone: 0191 278 8156) is available Monday to Friday, 9am to 4pm. Please note that this is an advice service only and safeguarding adults referrals are not made directly to this team.  All safeguarding adults referrals should be made to Community Health and Adult Social Care Direct (Telephone: 0191 278 8377) or the allocated Social Worker.


Advice can be given on a range of safeguarding adults related areas, including: individual cases, best practice, and policy and procedures (including Mental Capacity Act and Deprivation of Liberty Safeguards). 


The Advice Line is not a duty or emergency system and it can not be guaranteed that a Safeguarding Manager will be available to be spoken to immediately.  The protocol is that information related to the advice request is left with admin support who then pass this on to a Safeguarding Manager.  This allows for case screening/allocation and prioritisation.


The Safeguarding Adults Unit does not have involvement in all safeguarding adults concerns that are raised with the Local Authority. The Safeguarding Adults Unit are only involved in the following cases:

  • Organisational or paid worker cases.  For example, cases where the alleged perpetrator is a paid worker or the concern is about institutional/organisational abuse;
  • Complex cases.  For example, cases involving multiple victims and/or perpetrators, cases of sexual exploitation, forced marriage, honour-based violence or modern slavery.

Safeguarding Adults Learning and Development

Professionals who come into contact with adults with care and support needs should complete safeguarding adults training at least every three years.  Free multi agency training is offered by the Newcastle Safeguarding Adults Board to all organisations providing a service within Newcastle. This training is based on the multi-agency safeguarding adults policy and procedures and reflects the changes to safeguarding adults as a result of the Care Act (2014).


The NSAB and NSCB Capability Framework outlines the minimum standards for safeguarding training and provides guidance to staff and managers around accessing appropriate levels of learning and demonstrating understanding.

All staff and volunteers should understand what is meant by adult abuse and how to raise any concerns they may have that an adult at risk has been abused.  This understanding is achieved via Basic Awareness training (Level 1).  We offer a range of options for accessing Basic Awareness training:

  • Multi agency face to face sessions;
  • E-learning - this includes Basic Awareness training, Mental Capacity Act and Deprivation of Liberty Safeguards training, which is provided by Virtual College;
  • Workbooks - this option allows staff and volunteers to complete Level 1 training at their own pace with support from a line manager.  If you need more information you can contact the Safeguarding Adults Learning and Development Officer for advice;
  • In-house - organisations can provide in-house training at Level 1.  The training must follow the Newcastle Safeguarding Adults Board Learning and Development Competency Framework.  If you currently deliver Level 1 training in-house, you can contact the Safeguarding Adults Learning and Development Officer who can support you to ensure the training meets the required competencies.

Training beyond Basic Awareness (Level 1) should be accessed via the multi-agency training programme.   These courses include:

  • Responding to Abuse (Level 2);
  • Role of the Designated Safeguarding Adult Manager (Level 3);
  • Risk Assessment and Management Plan;
  • Training for Trustees and Management Committee Members;
  • Thematic Workshops

To learn more about which modules might be appropriate to your role and find out which courses are available over the coming months please download the  NSAB Training Programme 2019-20

To book a place onto a course please complete the Safeguarding Adults Training Booking Form and send to wfdadmin@newcastle.gov.uk


The Safeguarding Adults Unit may be able to provide specialist training if requested, including training for trustees and management committees. Please contact the Learning and Development Officer for further information.
Email: yvonne.cassidy@newcastle.gov.uk
Telephone: 0191 211 4881

For advice about Safeguarding Adults training, to access the workbook, arrange bespoke courses or accredit in-house training please contact the Safeguarding Adults Learning and Development Officer.
Email: yvonne.cassidy@newcastle.gov.uk
Telephone: 0191 211 4881


Safeguarding Adults Unit

The Safeguarding Adults Unit (SAU) is the specialist team within the Local Authority responsible for safeguarding adults.  In addition to providing advice and guidance to professionals from all organisations, other services and support are offered by the Safeguarding Adults Unit:

  • Learning and Development - The SAU provides a range of different learning and development opportunities that are available free of charge to any organisation working or volunteering with adults with care and support needs in Newcastle. They range from a basic awareness level through to service manager level.  Mental Capacity Act and Deprivation of Liberty Safeguards training is also managed via the Safeguarding Adults Unit;
  • The SAU can also provide one-off learning and development opportunities to specific groups on request. This is subject to availability and capacity within the Unit. In the past this has included training for: interpreters, trustees, and service users;
  • Attendance at events/meetings - The SAU has a role to promote its work and raise awareness of the abuse of adults at risk and what can be done to stop it. Staff within the Unit are therefore keen to attend events, conferences or meetings to talk about safeguarding adults. We are also equipped to have stands/stalls at information giving events or fairs. This is subject to availability and capacity within the Unit;
  • Posters, leaflets and other promotional materials - The SAU have a number of different publications that can be used by any organisation to increase awareness about safeguarding adults, mental capacity and Deprivation of Liberty Safeguards. These can be requested from the Safeguarding Adults Unit.
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Safeguarding Adults Practice Guidance, Templates and Tools

The following documents have been produced to help professionals implement the Newcastle Safeguarding Adults Board's multi-agency safeguarding adults policy and procedures.

A-Z of documents
 

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Some of the documents on this page may not be suitable for users of assistive technology.  Request an accessible format

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