Dementia services

Byker Lodge

Our dementia service provides short term, 24-hour support for people experiencing a crisis or coming out of hospital. The service aims to enable people to return home, with appropriate support, as soon as possible.  Our dedicated staff team consist of Manager, Team Leaders, Health and Social Care Coordinators and Officers, Domestics and a Business Support Officer.

Our dedicated staff team consist of Manager, Team Leaders, Health and Social Care Coordinators and Officers, Domestics and a Business Support Officer.

The accommodation is designed to support and encourage people's independence. It covers 3 floors and includes:

• a communal lounge
• two large sunrooms
• bathrooms
• laundry services
• a garden area
• offices 
• a kitchen/dining area

Our Values

We cater to the physical, mental and emotional needs of all service users. We provide the highest standard of care and supervision. Our service users are ensured a safe, healthy, homely living environment. We actively promote dignity and privacy.

Your Care at Byker Lodge

On admission your will take part in a needs assessment and a personal care plan. We will request a patient summary from your GP so that we can check your medication and any medical issues can be addressed.

Our friendly staff are patient, dedicated, resourceful professionals who are caring, hardworking and reliable and their criminal records have been checked.

If Byker is not where you live, we will register you our local GP practice whilst you are with us.

It is important:

• that you bring all your prescription medication with you
• all prescription medication must have a chemist’s label showing the dosage and frequency
• we can order a repeat prescription for you and have this dispensed by our local pharmacy

Activities at Byker Lodge

We offer companionship through a variety of daily activities including:

• pamper sessions
• bingo
• arts and crafts
• games nights
• social nights
• film nights
• day trips
• outdoor activities

Meals at Byker Lodge

A varied menu is cooked at Byker Lodge. We can meet your dietary requirements including:

• Diabetes
•  food intolerances
• low-fat
• multicultural diets

What to bring for your stay

Where possible, please bring with you:

• enough clothes for your stay clearly marked with your name. We offer a laundry service but if you prefer your relatives or carers to manage your washing, please inform a member of staff on arrival.
• toiletries / personal hygiene products. If you use effervescent tablets, such as Steradent denture cleaner, we have to keep them in a locked cupboard. You may prefer to bring a toothbrush and toothpaste.
• a small amount of money for social outings, taxi fares, personal expenses, hairdresser, or newspapers. This should be secured in our safe, otherwise we cannot accept any responsibility for any losses.

Accessing Byker Lodge

If you are new to Byker Lodge you must be referred by a Health or Social Care professional after a care needs assessment.

How much you pay for this service depends on your financial circumstances. For more information please read our Charging and Financial Assessment Policy.

Visitors are welcome outside of meal times.

Compliments or concerns

Contact the Manager, Angie Orrick, using the details on the right hand side of this page.

"I started with NCC in 1984 as a Domestic at Adderstone House, I then moved to Wincomblee, Riverside View then Byker Lodge when it reopened in 1997. Through this time I progressed to Care Officer, Senior, Team Leader and then became Manager in 2005.  I have seen the service change over the years and watched practice and care standards improve, this has been due to leading the right people in the right job with an excellent skill mix."