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Business Service Plan

The Trading Standards Service is located within the Directorate of Operations and Regulatory Services. The responsible Cabinet Member for the Environment and Regulatory Services is Councillor Nick Kemp. The primary aim of the Business Service Plan (pdf 672 kb) is to enable Newcastle City Council's Trading Standards Service to demonstrate what the key priorities are for the service in 2019/2020 and show how those activities contribute to the delivery of key local public services and priorities.

Our common and primary purpose in meeting all our planned objectives is to benefit the city of Newcastle upon Tyne, which primarily involves providing long term benefits to the businesses and consumers, which Trading Standards are empowered by a wide range of statutory legislation to advise and protect. 

In particular the Service will respond positively to the five key themed priorities for the City Council:

  • Employment creating more and better jobs

  • Education and Skills: the best learning opportunities for all

  • Environment: a clean, green and safe Newcastle

  • Health and Social Care: a healthy, caring city

  • Housing: building more and better homes

The Trading Standards Service seeks to make Newcastle a Fairer City by inspiring and supporting communities to take the lead themselves against unfair and rogue trading, and by encouraging people to get involved and work together in continue to build consumer protection in Newcastle. Through such local involvement, the Trading Standards Service can then target its resources at those issues which can cause concern to our local communities and which require the Service to exercise its highly specialised interventions and powers.

Specifically we note within the Newcastle Labour Manifesto 2019 the following statement:

"Occasionally there are sickening stories in our local media highlighting the scams that have been carried out on vulnerable older people. We have already introduced a number of 'no cold calling' zones across Newcastle, where such scams are more likely to be tried, but we will continue to raise awareness about scams and pursue the perpetrators through Trading Standards".

For 2019/2020, the Trading Standards Service will aim to make a significant contribution to the protection of vulnerable people and the reduction of inequalities and the delivery of excellent services. Go to our webpage Doorstep Crime

In protecting vulnerable people, the service will seek to strengthen communities so that Newcastle residents are resilient to rogue traders, scams and unfair commercial practices. The service will continue to be creative and innovative in ensuring that our interventions make an impact, are self-sustaining and offer real value to the people of Newcastle. The service will also work collaboratively with partners in Newcastle's public and voluntary sectors to ensure that we deliver outcomes that meet the needs of our public in the most effective and efficient way.

The Trading Standards Service will of course continue to provide regulatory services that protect both consumers and legitimate businesses, that create safer communities, and that support a fair and safe trading environment. We will also continue to develop collaborative activities with our colleagues in the regional partnership body that is the North East Trading Standards Association (NETSA), in order to assure consistency, maximise efficiency, and create capacity, and the service shall continue to be prominent contributors at the national level to ensure that the voice of the City of Newcastle upon Tyne remains influential in the rapidly changing 'consumer landscape'.

Enforcement Policy

To see a copy of the Enforcement Policy adopted by the Division. 

Open for Business: A Shared Vision for local regulation

At the LGA conference held in July 2013 in Manchester, the strategy document "Open for Business: A Shared Vision for local regulation" was launched. The Trading Standards service fully recognises the statements made in this document and in particular the following "Our ambition is for local government to be able to work with business in a local area to understand risks and determine what level of regulation is appropriate. We believe that trading standards, environmental health and licensing services are well placed to free up businesses from unnecessary regulation and can design and operate a scheme which is right for business and right for their local communities, without central direction and prescription".

Regulation for the Fourth Industrial Revolution

The Trading Standards service has noted the White Paper "Regulation for the Fourth Industrial Revolution" as published by BEIS in June 2019.

The proposed measures include:

  • a new Regulatory Horizon Council to advise government on rules and regulations that may need to change to keep pace with technology

  • a digital Regulation Navigator to help businesses find their way through the regulatory landscape and bring their ideas to market

  • a review of the Regulators’ Pioneer Fund, which backs projects that are testing new technology in partnership with the regulators in a safe but innovative environment

  • a partnership with the World Economic Forum to shape global rules on innovative products and services


The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy go to High Standard (pdf 1.2 mb)


Trading Standards service, Directorate of Operations and Regulatory Services, Civic Centre, Newcastle upon Tyne, NE1 8QH. Phone (0191) 2116121. Email:

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