Contact the Register Office
The Register Office
Newcastle City Council Arches Reception
Newcastle upon Tyne
Pre-arranged appointments, general enquiries and enquiries concerning Citizenship ceremonies or the EU Settlement Scheme
Monday to Friday 8.30am to 4.30pm
Birth registration drop-in service
Monday to Friday 8.30am to 4pm
Appointments, general enquiries and enquiries concerning Citizenship ceremonies or the EU Settlement Scheme
Telephone: 0191 278 7878 and ask for ‘Registrars’
Citizenship ceremony enquiries
Copy certificate ordering and collection
Order 24 hours a day via our online order service.
Telephone: 0191 2787878 and ask for ‘Registrars’ and then choose Option 2
Monday to Thursday 8am to 4pm
Tuesday to Friday 8.30am to 4pm
You can also order in person, or collect certificates at the Registrars' desk in the Arches Reception, Civic Centre, Monday to Friday 8.30am to 4.30pm.
Our offices are located in the Newcastle City Council Arches Reception and can be accessed via Ceremonial Way or the Quadrangle. Both entrances are accessible.
For ceremonies, the Leazes Room and Register Office are located on the 2nd floor of the Civic Centre, and access should be via the Grand Entrance (red staircase). This is located under the Council Chamber (the round building at the side of the Civic Centre). The doors to the Grand Entrance will be open 30 mins before your ceremony is due to start and a member of staff will be there to meet you and to let the Registrar know that you have arrived.
Members of your party should remain in the waiting room until the Registrar arrives.
There is disabled access to The Leazes Room from the Grand Entrance however the lift is small so any guests using motorised mobility aids should use the larger lift at the main entrance which is accessed via the car park or Civic Centre main entrance.