Contact the Register Office

The Register Office is currently closed to all face to face customers, apart from those registering births by appointment and those giving notice of intent to marry or form a civil partnership.

Find out how to:

• visit us in person
• phone us
• email us
• order copy certificates

In person

Pre-arranged appointments

Monday to Friday, 8.30am to 4.30pm

Address

The Register Office, Newcastle City Council Arches Reception, Civic Centre, Newcastle upon Tyne, NE1 8QH

View location map

Access

Our offices are located in the Civic Centre's Arches Reception and can be accessed via Ceremonial Way or the Quadrangle. Both entrances are accessible.

For ceremonies, the Leazes Room and Register Office are located on the second floor of the Civic Centre, and access should be via the Grand Entrance (red staircase). This is located under the Council Chamber (the round building at the side of the Civic Centre). The doors to the Grand Entrance will be open 30 mins before your ceremony is due to start and a member of staff will be there to meet you and to let the registrar know that you have arrived.

Members of your party should remain in the waiting room until the Registrar arrives.

There is disabled access to The Leazes Room from the Grand Entrance however the lift is small so any guests using motorised mobility aids should use the larger lift at the main entrance which is accessed via the car park or Civic Centre main entrance.

By phone

For appointments, general enquiries and enquiries about Citizenship ceremonies:

• call 0191 278 7878 and ask for registrars

By email

• general enquiries
• citizenship ceremony enquiries

Copy certificate ordering 

You can order birth, death, marriage or civil partnership certificate from us.

Order a copy certificate 24 hours a day using our online service.