Committed Council care this Christmas

Newcastle City Council’s Adult Social Care services are proud to be going the extra mile for residents this Christmas, including some of the most vulnerable people in the city.

Staff from services such as Byker Lodge, Connie Lewcock Resource Centre, Castle Dene and the Welford Centre have been working hard to bring the festive cheer to all their services users.

The Welford Centre, a day service for adults with profound and multiple disabilities, has been feeling festive since November but has really ramped up the action over the last week with a full range of activities.

These kicked off with a Christmas Jumper Day on the 15th December, an afternoon of entertainment with Karen Kennedy (former X Factor Contestant) on the 18th December and welcomed the Bridgewater School Choir on the 21st.  The staff even got involved, taking part in Welford’s Got Talent on the 20th December.

Two members of staff from the councils Recover Support Team have gone the extra mile to organise a Christmas lunch for eight service users who would have otherwise been alone on Christmas.

Micheal and Nazrul have worked tirelessly to arrange the meal, which will be held at Westgate Community Complex, with flowers, decorations, food and even gifts being donated by local businesses and organisations.

The fantastic donations to pair have secured include –

  • Free use of a mini bus from Newcastle City Council that will collect the guests and return them home after the meal
  • Food from the kitchen staff at Westgate Community Complex, the staff have also had additional food hygiene training
  • A decorated room at Westgate Community Complex, including floral arrangements donated by 5th Avenue Florist
  • Gifts for the guest attending

The care will continue over the holiday period when the Care at Home Reablement Team will work closely with colleagues from the health sector to make sure residents can be in their own home for Christmas, especially those discharged from hospital.

The Outreach Team are on call and visiting service users every day during the festive break.

Councillor Karen Kilgour, cabinet member for Adult Care and Health at Newcastle City Council said;

“The commitment of our staff across our Care Services is always fantastic, however at Christmas they really go all out to ensure all our residents feel festive.

“I would like to thank all the staff involved, from the individuals going out of their way to organise these events, partners such as Meals at Home and Ostara and our Care Homes and day care facilities.

“Christmas can be a tricky time for families, especially those who have relatives accessing one of our services, the commitment of our staff means everyone can celebrate.

“The dedication, commitment and passion they have shown will ensure some of our most vulnerable adults, including those who may have been alone, eating very little, with no families or visitors, will hopefully have a wonderful day.”

You can find out information relating to all Newcastle City Council’s Adult Care Services, including changes to Christmas and New Year opening hours at

Our Community Health and Social Care Direct team will be available throughout Christmas if you are concerned about a family member or friend. This service is available by calling 0191 2788377.


Media Contact

Harry Wearing