West End Customer Service Centre

Condercum Road
Newcastle upon Tyne

Phone: 0191 277 4100
Email: information@newcastle.gov.uk

Limited free parking available on-site.

Accessibility information about West End Library from DisabledGo

​This library is autism friendly see user guide (pdf, 1.12mb).

Opening hours

Monday 10am - 6pm
Tuesday Closed
Wednesday 10am - 2pm
Thursday Closed
Friday 10am - 5pm
Saturday 10am - 2pm (only library open)
Sunday Closed

Please note: the public computers are automatically turned off 15 minutes before closing time.

If we are not open remember you can renew and reserve items and access other helpful resources on the online 24 Hour Library

Join the library or renew your card online

Library charges including fines and printing

About West End Library

The library offers the very best in services. You can borrow books, DVDs and have free access to information, newspapers, magazines and computers and serve yourself at our self-service terminals. Customers can relax and meet friends over a cup of coffee or tea available from our vending machine.


Customer Service Centre

Offers access to over 90 different public services West End Customer Service Centre.

Health and Wellbeing

Dedicated book collections are available to those with mild to moderate mental health problems including stress, anxiety, phobias and self-esteem. As well as a wide range of books which include titles recommended by health professionals, there is useful website information, leaflets and a set of self-help booklets. For more information visit health and wellbeing.

West Newcastle Picture History Collection

The West Newcastle Picture History Collection is based in West End Library and is accessible to all. There are around 17,000 images and maps of the West End, mainly of Benwell, Elswick and Scotswood. The collection includes a large selection of images by Jimmy Forsyth but also covers other west end wards in detail. It is open, on request to library staff, Wednesday, Friday and Saturday, for unaided research, however volunteers are present to help enquirers on Mondays between 10am - 4pm.

Services at West End Library include:

  • Free internet access and wifi
  • Free 1-2-1 internet taster sessions
  • Photocopier - black and white, colour
  • Printing - black and white, colour
  • Scanner available
  • Work Club
  • Homework support
  • Storytime session - available term time only Friday at 2pm
  • Children's events and activities
  • Study space
  • Display and exhibition space
  • Newspapers and magazines
  • Activities and events for adults 
  • Community information
  • Tyne Bridge Publishing books can be ordered in Tyne Bridge Publishing
  • Foreign language books
  • Councillor surgery - Benwell and Scotswood Ward: 3rd Saturday in the month, 10am - 11am
  • MP surgery: 1st Saturday in the month, 11am - 11.45am
  • Class visits
  • Community rooms for hire

Return to list of Libraries

Page last updated: 
24 February 2017
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