West End Customer Service CentreCondercum Road
Newcastle upon Tyne
NE4 9JH

Opening hours

Monday 10am - 6pm
Tuesday Closed
Wednesday       10am - 2pm
Thursday Closed
Friday 10am - 5pm
Saturday 10am - 2pm (only library open) 
Sunday Closed

Customers with Council Tax Support and Housing Benefit enquiries should arrive and take a ticket to be seen at least 30 minutes prior to the advertised closing time. 

The public computers are automatically turned off 15 minutes before closing time.

When the West End CSC is closed, the next nearest Centre is the Outer West CSC. 

Save time, do it online

You can access many Council services online via our Apply online, Pay online and Report online pages.

Join the library or renew your card online 

Remember you can renew and reserve items and access other helpful resources any time on the online 24 Hour Library.

Access

Limited free parking available on-site.

Accessibility information about West End Library from DisabledGo

​This library is autism friendly see user guide (pdf, 1.43mb).

Library Services

  • Book, CD and DVD lending
  • Magazines and newspapers
  • Reading group
  • Foreign language books, magazines and newspapers
  • Free computer, internet and Wi-Fi access
  • Printing and photocopying
  • Scanner
  • Internet taster sessions
  • Storytime session (Friday 2pm term time only)
  • ​Work Club (Friday 10.30am - 12pm)

Other ways to contact us:

For library enquiries email information@newcastle.gov.uk  

West Newcastle Picture History Collection

The West Newcastle Picture History Collection is based in West End Library and is accessible to all. There are around 17,000 images and maps of the West End, mainly of Benwell, Elswick and Scotswood. The collection includes a large selection of images by Jimmy Forsyth but also covers other west end wards in detail. It is open, on request to library staff, Wednesday, Friday and Saturday, for unaided research, however volunteers are present to help enquirers on Mondays between 10am - 4pm.

Return to list of Libraries

Page last updated: 
7 September 2017
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