Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne
View the location of City Community & Information Hub and Library.
Opening Hours - all services will be available from 10am. (Please note: the public computers are automatically turned off 15 minutes before closing time).
A new Community & Information Hub at the City Library
The City Library has now become the first Community and Information Hub in the city. This provides local people with easy access to the services they need in one convenient location.
What services can be accessed here?
Alongside the library service, you will also find:
- Customer Services* (relocated from the Civic Centre from Monday 24 April, 2017) on Level 1.
- Citizens Advice Newcastle (moving to Level 4) - providing a free service which is confidential and open to anyone who lives or works in Newcastle.
- Connexions (Level 2)- careers information, advice and guidance for young people aged 13-19 (and up to age 25 for young people with special needs).
- Skills Hubs (Level 2) - a one-stop shop for support with training, careers and job advice.
- Your Homes Newcastle Housing Options Centre (moving in on Level 1 on Monday 8 May, 2017) - if you are looking for a home you can register and search for properties online with staff on hand to help with any queries.
*we no longer offer routine face-to-face appointments; replacing these with easy to use online options on the free computers.
Library Services at the Community & Information Hub
This library is autism friendly see user guide (pdf, 1.96mb).
- Contact us
- Opening hours (including Christmas)
- Cafe at City Library
- About City Library
- Accessibility information
- Computers and wifi
- City Library public art
- Meeting rooms
- Children's activities
- The Persian Library
Phone: 0191 277 4100
|Monday||10am - 7pm|
|Tuesday||10am - 7pm|
|Wednesday||10am - 7pm|
|Thursday||10am - 7pm|
|Friday||10am - 5pm|
|Saturday||10am - 4pm|
|Sunday||11am - 4pm|
Please note: the public computers are automatically turned off 15 minutes before closing time.
If we are not open remember you can renew and reserve items, chat to a librarian and access other helpful resources on the online 24 Hour Library. You can also search for a book or other item on our online catalogue or download ebooks and audiobooks.
Our facilities include:
- Extensive lending collection of fiction, non fiction and graphic novels. Books can be reserved online using our online catalogue.
- Events and activities for all ages. Find out more on our blog.
- Large historical collections of books, periodicals and maps
- Current newspapers and magazines
- Information service including business, marketing, intellectual property, statistics, information about community groups, events information and general enquiries
- Health and Wellbeing Collection
- Music and Movies section with a lending collection of printed music, CDs, DVDs and blu-ray
- Study space
- Free access to the internet, email and other applications
- Free wifi access
- Free 1-2-1 internet taster sessions
- Fax service
- Local Studies and Family History department - with unique material relating to the North East including the largest local newspaper archive in the UK
- The Newcastle Collection - a display of rare books and illustrations including Thomas Bewick's tools and worktable and the ability to turn the pages of rare heritage books on a Turning the Pages console
- Exhibitions and displays
- Reading groups and lifelong learning classes
- Computer suite
- Meeting rooms available for hire
- Performance hall capable of seating 185 people
- 24 hour loan and returns service via a vending machine on John Dobson street
- Community information
- Dedicated area for the visually impaired, including electronic book magnifier and accessible computer
- Homework support
- Leaflets on local attractions
- Local bus timetables
- Tyne Bridge Publishing books for sale
- Foreign language magazines and newspapers
- Lifelong Learning courses
- iStop job search kiosk
- Photo booth (passport standard)
- Business & IP Centre Newcastle - intellectual property information and expert advice on a wide range of topics for entrepreneurs and inventors.
- Citizen Advice Newcastle - provides a free service which is confidential and open to anyone who lives or works in Newcastle.
- Customer Service Centre
The City Library opened its doors to the Customer Service Centre on Monday 24 April 2017. The move from its location at the Civic Centre to a new purpose-designed space sees most of the current services still being offered, although many of these are now provided digitally rather than through face-to-face contact. For more information about this, and more detail of the changes this will bring please visit www.newcastle.gov.uk/communityinfohubs
- Skills Hub - a one-stop shop for support with training, career and job advice.
Cafe at City Library
The 100 seater cafe is on level 2 of the City Library and has an extensive menu of freshly made sandwiches, hot lunches, snacks and hand-made cakes. Find out more about the cafe.
About your new library
The new City Library building is named Charles Avison Building after the 18th century Newcastle composer. On Sunday 21 June 2009 the building was formally dedicated by Dr Herbert Loebl who unveiled a plaque in the library as part of the Avison Ensemble Young Musicians Awards.
Our new state of the art City Library opened its doors for the first time on Sunday 7 June 2009 at 11am. Opening this wonderful new library on a Sunday was a symbolic statement, and one which emphasises Newcastle City Council's commitment to providing contemporary and easily accessible services.
The new main entrance into the building is through a dramatic blue glass box on New Bridge Street West with a second entrance on Princess Square. Level 1 has a stunning range of new non-fiction titles as well as an integrated reference library. The whole building will be self service with self-issue and return facilities. This means that instead of being stationed behind a desk our staff can help you more easily.
On the Princess Square level we have a superb cafe (with additional outdoor seating on the redeveloped Princess Square), express email facilities, meeting rooms and the Bewick Hall - a performance space that can seat up to 185 people. There are also superb display and exhibition facilities.
Level 3 includes a wonderful new children's library as well as adult fiction and community languages. It also has a music and audio visual section for music scores, DVDs. blurays and CDs.
Level 4 is the main floor for free public computer use. Over 30 computers can be booked free of charge for up to 2 hours. There are over 100 computers throughout the building, including the facility to scan documents.
Level 6 provides a stunning local studies and family history service, with unique local collections, generous research and study space and the latest standard of protection (BS 5454) for Newcastle's unique printed resources. Here you will see the Newcastle Collection - an exhibition of the very special rare books that the City Library owns.
Perhaps more unusual is the 24 hour vending machine, providing a range of books and DVDs from the external 24 hours service area. The library also has a British Library 'Turning the Pages' digital kiosk which highlights examples from our rare books collection.
Throughout the building are features such as limestone flooring, specially commissioned furniture, the latest self-service facilities, and specialist book exhibition areas.
We hope you visit the new building and that you find it a building to 'delight and inspire'.
The DisabledGo website has full information on the accessibility of City Library.
City Library has over 100 People's Network computers and free wifi is available thorughout the building. To use a computer you need your library ticket and PIN. They can be pre-booked by phoning 0191 2774100 or alternatively you can just turn up and see what is available.
During the early summer of 2007 over a thousand people in Newcastle were asked four questions:
- What makes you happy?
- What would you change?
- What do you fear?
- What gives you hope?
The answers were woven directly into drawings that are printed onto the glazed elevation of the new City Library. See the City Library Public Art page for more information and images.
City Library is a fantastic modern building and is an ideal venue for exhibitions, music and drama performances, meetings, training sessions or exams. For more information see our meeting rooms and exhibition space page.
There are regular storytimes in City Library from 11:am - 11:30am every Saturday and 3pm - 3:30pm every Sunday. Details of other activities for children, including craft sessions, can be found on our Eventbrite page. www.newcastle.gov.uk/libraryevents
A collection of books in Farsi is available at City Library, set up with the assistance of the Friends of the Persian Library. You can consult a list of books available for four week loan in City Library. If you are unable to visit City Library and you wish to reserve a book please contact us using the details above.