Newburn Library is closed until August 2015. We are improving access by changing the entrance, building a ramp and installing a lift. We are also refitting and redecorating the library. We will confirm the official opening date as soon as the main building work is complete.

Newbiggin Hall Library at Simonside Community Centre has now closed. An alternative library facility has opened in Trevelyan Court, Trevelyan Drive.

All libraries will be closed on August Bank Holiday Monday on 31 August 2015 and will reopen as normal on Tuesday 1 September 2015.

Chill Out Time Childcare at the City Library

The Council has had an arrangement with Chill Out Time Childcare to deliver crèche and day care services from a room in the City Library for four years.

Regretfully we now have to advise customers that Chill Out Time Childcare will cease operating from the City Library after Wednesday 2nd September.

We apologise for the late notice of this situation, for information about other provision please check the Family Information website at or contact 0191 278 7878 and ask for Childcare.

Newcastle City Council’s Libraries Service is the proud holder of the Government’s Customer Service Excellence standard.
To be recognised as achieving Customer Service Excellence, the Library Service has been successfully assessed against the standard by a licensed certification body awarding us the right to display the Customer Service Excellence hallmark. Customer Service Excellence is a tool for continuous improvement, and the Library Service is taking part in an ongoing programme of review agreed with our certification body to help us maintain and develop over time. The Government is promoting businesses that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of public service provision. With this in mind Customer Service Excellence was developed to offer a practical tool for driving customer- focused change within organisations.

Newcastle Libraries provide books, information and free computer use at branches across the city.

Page last updated: 10 October, 2014

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