Supported Employment Service

Newcastle City Council’s Supported Employment Service helps Newcastle residents who have significant barriers to employment to find and remain in work. The team help identify suitable career goals, and the steps needed to achieve these, including: 

  • Help to identify skills and show how they are relevant to the job market, even if you have been out of work for a long time or have never had a job 
  • Help to write a CV and apply for jobs online 
  • Preparationg for job interviews through individual coaching sessions, or group workshops
  • Industry- based learning and training as part of the service’s in-house catering and grounds maintenance teams 
  • Help to achieve trade specific qualifications, such as food hygiene and grounds maintenance 
  • Help to access English, maths or IT skills training 
  • Work experience 
  • ​Access to specialist housing, welfare rights, debt or money management advice and support  

Dedicated Supported Employment Officers  work with you to agree an action plan to help you find sustainable work. Staff can also offer ongoing support to help you stay in your new job. 

For more information about the Supported Employment Service and how they can help, contact Mhairi Fullerton by phone on 0191 211 6279 or email 

The Supported Employment Service can also offer specialist training in catering, customer service and grounds maintenance in-house at Food Works and Natures Landscapes.

FoodWorks café, catering and coffee carts

FoodWorks café and catering service helps people to gain the skills they need to get in to work. FoodWorks is a café and catering provider which is open to the public from Monday to Friday, 9am to 2pm. 

L's story 

L's has problems with hearing, uses hearing aids, and has some communication issues. After his GCSE’s, L started training with the FoodWorks catering team, where he was supported to build his confidence, improve communication skills and gain work experience by completing a training placement at the FoodWorks Café in Heaton. Training in a real-life environment allowed L to gain valuable experience dealing with customers, food preparation and food hygiene. 

Whilst working at FoodWorks Café, L also undertook a work experience placement in a busy fast food outlet based at the Royal Victoria Hospital, which helped L to further develop his skills. 

L is now working towards a hospitality apprenticeship with FoodWorks, carrying out food preparation at FoodWorks Café and serving customers at a FoodWorks coffee cart. As well as developing skills, L is being supported by the Supported Employment Service to find sustainable employment. L has said “I have learned different types of skills and I’m very proud to have the support of the team”. 

More information about FoodWorks Café, catering and coffee carts is available at 

Natures Landscapes 

Natures Landscapes is a commercial grounds maintenance, gardening and project service. It provides sustainable employment, work-based training, work experience and development opportunities for local people who are disabled. 

For more information about Natures Landscapes, contact Alan Wear, by phone on 07816 674 762, or 0191 211 5982 or e-mail 

Help for employers 

The Supported Employment Service offers advice and support to employers, including: 

  • Organising candidates for your organisation 
  • Arranging a skills test so you can assess someone in their working role prior to employment
  • Providing a dedicated Supported Employment Officer for the people you employ
  • Advising on work place aids and adaptions 
  • Remaining involved for the length of the person’s employment

For more information about how the Supported Employment Service can help your business, contact Mhairi Fullerton by phone on 0191 211 6279 or email 

Page last updated: 
16 August 2018
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