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Homeowners, do you need help to tackle repairs, or are you struggling to afford essential improvements to your home?

The Home Improvement Team can advise and assist you through the Helping Hand homeowner financial assistance scheme.

One of the aims of your local council is to help homeowners to improve the warmth, comfort, safety and security of local homes.

Advice and Practical Support

As well as providing financial help, we can also provide help with the following:

  • Understand how to carry out home maintenance, preventative and improvement
    work or access the local 'Handy Person' Service where this exists and you are eligible for help.
  • Advise you how to choose a suitable contractor and to get fair estimates for the work.
  • Decide whether staying put or moving home offers the better solution for your needs.

Financial Help

If you are struggling to afford to keep your home safe and comfortable to live in, an
affordable loan may be available too. The loan could be used to:

  • Make essential repairs.
  • Install double glazing.
  • Renew the electrical wiring.
  • Provide a new and efficient heating system.

Helping Hand can provide you with a loan that can be paid back in affordable installments over many years, or a loan that is paid back when you choose to sell
your home or it is inherited by a member of your family. It may even be interest-free depending on your circumstances.
If you take out a loan, the Council will advise you how to choose a suitable contractor. The Council will inspect the standard of the work and pay your loan to the contractor directly so that you don't have to worry.

We will be happy to arrange an appointment to visit you in your home at a convenient time to discuss your requirements.

Who is eligible for a loan?

You may be eligible for a loan if you meet the following criteria:

• Homeowner for a minimum of 12 months and within Newcastle upon Tyne

Helping Hand loans are for people on low income. If your home is in need of essential repair and you cannot afford to get the work done we
may be able to help. You must own your home and have lived there for at least one year.

How do Helping Hand loans work?

If you cannot access a loan from a bank, building society or other reputable lender you may be offered an affordable Helping Hand loan.

Depending on your financial circumstances the loan can be repaid in installments, or if you have no spare money, it can be repaid when you choose to sell your home or when it is inherited by a member of your family.

If you take out a loan, the Council will advise you how to choose a suitable contractor and to get fair estimates for the work. The Council will inspect the standard of the work and pay your loan to the contractor directly so that you don't have to worry.

You can download a copy of our Financial Assistance Policy below:

Newcastle City Council Private Sector Financial Assistance Policy (.doc, 299kb)

If you want to find out more please get in touch:

Home Improvement Team
Fairer Housing Unit
9th Floor
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8PR

Phone  0191 211 5836
Email  homeimprovementteam@newcastle.gov.uk

For further information on the Helping Hand scheme visit:

www.helpinghandnortheast.org.uk

Page last updated: 
9 February 2017
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