Newcastle City Council is committed to ending rough sleeping in the city and ensuring that there is a proactive approach to supporting rough sleepers off the street.

In Newcastle we have a Street Outreach Team that goes out to look for people who are asleep on the streets or who look as if they have been sleeping rough. They encourage people to take up offers of accommodation and to go to a day centre to get warm, have food, a hot drink and a shower. The Outreach Team will also engage with people who are begging in the city and seek to find out if they need accommodation or support from other services. 

If you see someone sleeping rough you can let us know either by email on or you can call our Rough Sleeping Helpline on 0191 278 3899 and we will take action to offer help and assistance.

The street outreach team will make contact with the person as soon as possible to determine their circumstances and offer advice and support however this public reporting line is not an emergency response service and if there are serious concerns about a person’s immediate health or welfare then contact should be made with emergency services.

We also have information available on our help if you are homeless tonight page.

During the winter months we make an additional plan to mitigate the effects of the cold weather on people who are sleeping rough. This plan covers the period from 1 December to 31 March and explains how we will seek to accommodate and assist rough sleepers in the extreme cold. For more information please contact 

You can find out more about our approach which aims wherever possible to prevent homelessness on our Information for Professionals page

Page last updated: 
30 January 2018
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