Are you a carer?

An adult carer is someone over 18 who provides unpaid care and support to a family member, friend, partner or neighbour who has a disability, has an illness, is frail, has mental health difficulties or has alcohol or drug related problems.

This includes people who receive Carer's Allowance.

You may not see yourself as a carer, but if the description above applies to you, then you probably are one.

Carer’s assessment

You are entitled to a carer’s assessment from the Council if you provide or intend to provide necessary care to someone aged 18 or above who lives in Newcastle.  The care you provide does not have to be for a particular number of hours and could include a wide range of tasks. A carer's assessment is an opportunity for you to explain what your caring role is, what impact caring for someone is having on you.

The carers assessment focuses on your needs and covers a number of areas including:

  • The impact caring has on you;
  • Whether you are able to do the things you want to or have to do in an average day,
  • What you would do in an emergency,
  • Whether you are willing and able to continue in your caring role and what support you might need to do so.

If we assess the person you care for, we will usually assess your needs as a carer as part of a combined assessment with them. This helps us to get a better picture of the whole situation.

You can ask to be assessed separately to the person you care for at any time.

Eligibility for support

To decide if you are eligible for support from the Council, there is a national eligibility criteria set out by the Government.

  • You must be providing necessary care to a person;
  • Your physical or mental health is, or is at risk of deteriorating.

 You are unable to do any of the following things:

  • Carry out some or all of the basic household activities in your home. This includes household activities you carry out as part of normal life such as preparing meals and cleaning and maintaining your home;
  • Carry out caring responsibilities you have for a child or another adult,
  • Maintain family or other significant personal relationships,
  • Engage in work, training, education or volunteering,
  • Use facilities or services in your local community,
  • Take part in recreational activities.

There is no difference in the kind or amount of support we offer to carers with eligible needs following a combined or separate assessment.

To ask for a Carers Assessment, call the Community Health and Social Care Direct Team on 0191 2788377.

Local support for carers

Newcastle has a range of different services to provide help, advice and support to carers. You can contact these directly, at any time and without the need for and assessment from the Council.

Newcastle Carers are a local independent charity working citywide to provide dedicated confidential information and support to adult carers who are caring for someone living in Newcastle.

They are open Monday to Friday, 9am to 6pm (until 8pm on the first and third Wednesday of each month) and 9am till 4pm on the second Saturday of each month.

T: 0191 275 5060

F: 0191 265 1191

SMS: 0787 4100043



Developed by Carers UK, Jointly is a mobile and online tool designed to help people looking after someone. It aims to make caring a little easier, less stressful and a lot more organised by making communication and coordination between the people who share the care as easy as a text message. Jointly combines group messaging with other useful features including to-do and medication lists, calendar and more.

With Jointly a carer can create a circle of care for the person they are looking after. Once a Jointly circle has been set up, carers can start using Jointly to organise care. Carers can use it on their own or they can invite others to join them and share the care. Jointly works on iPhone, iPad, Android devices and on most modern web browsers on home computers, laptops, smartphones and tablets.

Jointly is now being offered FREE of charge by Newcastle City Council to all carers in Newcastle.

To access Jointly, go to (online only) and sign up to create an account. Redeem voucher code  NCC4874 and create the circle of care by providing relevant information including the name of the person(s) you are caring for, their date of birth, their caring needs/condition/diagnosis, their allergies, likes and dislikes and any further information relevant to that individual.

For more information, contact Fiona Richardson, Carers Lead Officer, Newcastle City Council on 0191 2777452 or by email at


PROPS North East supports families and friends affected by a loved one’s drug or alcohol misuse across Newcastle and North Tyneside. PROPS can offer one to one work, peer support groups, training around substance misuse and family training, respite breaks and an emergency out of hours telephone helpline.

T: 0191 2263440


Planning for emergencies

We work in partnership with British Red Cross to provide the Carers Emergency Contact Scheme which offers a rapid response, 24 hours a day, 7 days a week to a person whose carer suddenly becomes unable to offer care in their usual way. This could be because of a personal crisis such as a sudden illness, accident or other emergency.

You may already have a plan, for example with a relative or a neighbour. This scheme is about making sure that a plan is written down and kept safely.

For more information, phone 07525617517 or email

Newcastle Welfare Rights Service

Carers can contact Newcastle Welfare Rights Service for advice on benefits between 9.30am and 12 noon, Monday to Friday.

Tel: 0191 277 2627

Carers can contact Newcastle Welfare Rights Service for advice on debt on Monday, Tuesday, Thursday and Friday between 9.30am and 11.30am.

Tel: 0191 277 1050

National support for carers

Carers’ Trust is a major charity for, with and about carers. They work to improve support, services and recognition for anyone living with the challenges of caring.


Carers UK gives carers expert advice, information and support.

Tel: 0808 808 777

Carers Direct (NHS)

You can call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you. See more information online here.

Are you a young carer?

A young carer is anyone under the age of 18 who provides or intends to provide unpaid care and support to another person. This is usually to another member of their family, often a parent or a sibling.

Are you a young adult carer?

A young adult carer is aged between 18-25 and may have very similar issues to a young carer.

Young carers may be looking after someone because of mental ill health, drug or alcohol problems, long term illness, life limiting illness, disability or learning disability.

Most young carers/young adult carers look after another family member who would struggle to cope without their support. This may lead to them taking on inappropriate or excessive caring roles including emotional support, personal care, practical support, household chores, acting as an interpreter for a family member whose first language is not English or who has communication difficulties.

Young carer’s assessment

Young carers have the right to a young carer’s assessment to see what help and support they and their family need, to choose the amount of care they receive, to be protected from excessive or inappropriate caring that impacts on their health and wellbeing, and to information and advice.

A young carer’s assessment takes into consideration the amount of caring the young carer is carrying out and what needs to change to support the young carer to have the same opportunities as other young people of their age.

Local support

Newcastle Young Carers (NYC) is a team based in Barnardos working across the city to provide support to children and young people who look after someone.

They provide a flexible, responsive and culturally sensitive service for young carers, young adult carers and their families.

All enquiries are welcomed from young people, their families, professionals and practitioners.

Requests for support can be made directly to them by the young person if they are over 16 or with the consent of the young person and the family if they are under 16.

Tel: 0191 284 1905


Newcastle Families Information Service is a free service for all families, which provides impartial information, advice and assistance, including support for young carers.

Page last updated: 
12 September 2016
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