The Wellbeing, Care and Learning: Information and Advice 2015-2017 strategy sets out how we will work with partners across the city to create an effective Care and Support information and advice system for all residents in Newcastle.

If you would like to find out more about how you can get social care help you can use our virtual advisor.

Launch Virtual Advisor

This is a new service which we are testing. Newcastle City Council will keep a record of this conversation which will be used to improve the service.

We won't ask you for any personal information in the conversation but you can contact the Social Care Direct team if you would like to have your conversation deleted.

You can read about our terms and conditions for using the bot here

If you have an urgent request please call us on: 0191 2788377 or contact the Emergency Duty Team.