Garden waste service

garden waste logo

Be a greener gardener and recycle your waste using the Newcastle City Council garden waste collection service. For just £40 per year, we can collect your garden waste for you.

 

For full terms and operating conditions please view our service standards. By paying for this service it means you are accepting these terms and conditions.

We are pleased to announce that our Garden Waste Scheme for 2019/20 IS  OPEN  (as of 29 April 2019)

The final date to set up an annual direct debit is 16 September 2019.

The final date to make payment by debit or credit card is 16 September 2019. The scheme will be closed for new sign ups after this point.

From week commencing 1 July, customers who do not have the 2019/20 pink stickers will not get their bins collected. Remember it can take 2-3 weeks for the sign up process to complete, and the later you sign up the fewer collections you will get.

Existing Direct Debit customers should have all received the calendar and sticker packs. If you have not, please email gardenwaste@newcastle.gov.uk

You can only set up a direct debit over the phone Monday, Tuesday, Thursday and Friday from 8.30am to 4.30pm by phoning 0191 2787878 and asking for "garden waste direct debit." Please note the direct debit option is not open on Wednesdays.

The easiest way for new customers to pay is online by a debit or card as this is much quicker and it is open 24 hours a day, 7 days a week

If you are a new customer you can also order a brown bin at the same time as you pay
If you are in a new build property (built in the last 18 months) you may need a reference number generated by the back office teams before you can pay. Please email gardenwaste@newcastle.gov.uk who will start the process for you.
If you are an existing customer you need to pay online here with a debit or credit card. This is also open  24 hours a day, 7 days a week
If you are an existing customer and you have your reference number you can also use the automated phone system 24 hours a day, 7 days a week by phoning 0191 2787878 and asking for "Payments."

 

Please click on the item you want to find out about:

 

Joining the Garden Waste Scheme

Our Garden Waste Service starts annually each Spring. Existing customers can renew and new customers can sign up when the scheme re-opens each Spring.

The service costs £40 per collection period and if you sign up at the start of the scheme you will get 20 collections. If you join later in the year, you will receive fewer collections. The collection period generally runs from May to April, weather permitting. The cost is the same regardless what point in the year you join.

You can make a one off payment online, or you can phone up to set up an annual direct debit.

 

What is my reference number?

If you are an existing customer your reference number will be printed on your direct debit or renewal letter. You will need this reference number to pay online.  If you have lost your reference number you will need to email gardenwaste@newcastle.gov.uk or phone 0191 2787878 and ask for "Garden Waste."

If you are a totally new customer and want to make a card payment you can get your reference number from our new online forms. Just enter your address and the system will get the number for you. You can only do this if you are new customer.

If you are in a new build property (built in the last 18 months) you may need a reference number generated by the back office teams before you can pay. Please email gardenwaste@newcastle.gov.uk who will start the process for you. Please note this can take about a week during peak times.

 

How can I pay?

You can pay by either credit or debit card or by setting up an annual direct debit when we are open for sign ups.

  • Via the online payment system or the automated phone system 24 hours a day, 7 days a week by phoning 0191 2787878 and asking for "payments."
  • You can pay over the phone Monday to Thursday from 8am to 6pm, and Friday from 8am to 4.30pm by phoning 0191 2787878 and asking for "garden waste"
  • You can only set up a direct debit over the phone Monday, Tuesday, Thursday and Friday from 8.30am to 4.30pm by phoning 0191 2787878 and asking for "garden waste direct debit." Please note the direct debit option is not open on Wednesdays.

 

 

Report a missed garden waste collection

Before contacting us to report a missed collection, please ensure:

  • The correct bin was put out for collection.

  • The bin was at the kerbside or the designated collection point by 6.30am.

  • The bin was not too heavy to be lifted by the collection crew.

  • The correct items were in the bin. Check items here

Please note, we use an automated system which records when streets are serviced by our collection vehicles. If the system shows your street was serviced on the correct day, we will assume your bin was not out and will be collected on the next planned collection day.

If you did put the correct bin out, it wasn't overloaded and was on the kerbside by 6.30am, please contact us the next working day after your collection day and the depot managers will investigate.

As per the terms and conditions there are no refunds for missed collections.

There are no refunds for collections where all the waste did not fall out of the bin into the vehicle.

 

 

 

What can I put in my brown bin?

Find out what you can put in green, blue and brown bins.

 

When will garden waste be collected?

You can check your bin day online.

If you have recently joined the scheme you will get a calendar on the back of your sign up letter. Please do not lose this! Your calendar will tell you when your collections start. Please note this can vary a bit depending on what round your on.  

First collections for new customers start between 11 June and 21 June 2019.

Collections do not start as soon as you make payment. It can take 2 to 3 weeks to be processed and to get your sticker pack.

If you are an existing customer and you renew before the cut off on 1 June 2019, your collections will continue as normal. Customers who pay after this date may get break in their service.

Crews work from 6.30am till 4.30pm. Please note that crews may not come at exactly the same time each week, so make sure bins are always out for 6.30am on collection day.

 

What if I move house within Newcastle - will I have to pay again?

Yes, the scheme relates to a collection service from a particular property or household. The service is not transferable either within or outside of Newcastle. The payment is for the collection service at the property.   There are no refunds if you leave the area or move house. You will have to pay again at your new address when it is open for new sign ups.  There are no exceptions to this.

What if I move out of the area?

If you move house, please leave the empty garden waste bin at the property. There are no refunds if you leave the area or move house. There are no exceptions to this.

 

How do you know who has paid for the service?

You will be sent a sticker which you will need to stick to your bin underneath the handles at the back. Our collection crews will also have details of all residents who have paid for the service and will only empty bins with stickers on them. Remember to mark the bin with your house or flat number, or house name.

 

 

How do I return an unwanted brown bin?

Please phone 0191 2787878 and ask for "Envirocall" to request collection of an unwanted brown bin. Please note the bin must be empty. Please also put a note on the bin to say "no longer wanted."

 

Can I get assistance moving my bin?

If you already receive assistance to put out your green waste bin, you will automatically receive a assistance with your garden waste bin. If not, find out about the assisted lift service.

 

What happens to the collected waste?

Garden waste is taken to our composting facility at Sandhills near Walbottle to be recycled and turned into high quality soil conditioner.  It is shredded, mixed and turned. Find out more on the Sandhills web page.

You can purchase this soil conditioner by the tonne or in 25kg bags to use in your own garden.

 

Contact us

You can contact the garden waste service by:

  • Online forms: https://envirocallservice.newcastle.gov.uk/ Please use these forms to check about missed collections or ordering replacement bins.
  • Email: gardenwaste@newcastle.gov.uk Please provide your postal address and account number if you have one when contacting us by email. We aim to respond to emails within 5 working days.
  • Phone: 0191 278 7878 and ask for 'garden waste.' This is open Monday to Thursday from 8am to 6pm, and Friday from 8am to 4.30pm

Did you know?

When the service is open for new sign ups and renewals, you pay the following ways by card  or direct debit:

  • Via the online payment system or the automated phone system 24 hours a day, 7 days a week by phoning 0191 2787878 and asking for "payments."

 

  • You can pay over the phone Monday to Thursday from 8am to 6pm, and Friday from 8am to 4.30pm by phoning 0191 2787878 and asking for "garden waste"

 

  • You can set up a direct debit over the phone Monday, Tuesday, Thursday and Friday from 8.30am to 4.30pm by phoning 0191 2787878 and asking for "garden waste direct debit." Please note the direct debit option is not open on Wednesdays.
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